Staff Business Analyst - IT Infrastructure Planning

About this role

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team: We are seeking an experienced IT Infrastructure Analyst and Planner to join our medical device manufacturing organization in a fully remote capacity. This role is pivotal in assisting the Team in designing, maintaining, and optimizing IT infrastructure to support manufacturing, applications, R&D, information security, regulatory compliance, and other business areas in a highly regulated industry.

Where you come in: The successful candidate will leverage expertise in planning & organizing, financial analysis, vendor management, and IT risk management to ensure scalable, secure, and cost-effective systems that align with business objectives and industry standards.

Infrastructure Planning  • Coordinate, develop and maintain a strategic roadmap for IT infrastructure, including servers, networks, cloud solutions, and data storage, to support all Business areas.  • Ensure employee capacity planning is maintained to identify bottlenecks and recruitment requirements.  • Collaborate remotely with cross-functional teams (manufacturing, applications, R&D, information security, regulatory) to align infrastructure with business demands and medical device lifecycle needs.   

Financial Analysis  • Conduct cost-benefit analyses for infrastructure projects, including capital expenditures (CapEx) and operational expenditures (OpEx).  • Prepare detailed budgets and forecasts for IT infrastructure investments, ensuring alignment with organizational financial goals.  • Monitor and report on ROI for infrastructure initiatives, identifying opportunities for cost optimization without compromising quality or compliance. • Evaluate technology decisions and vendor quotes for integration into manufacturing processes.  

Operating Mechanisms  • Lead Meetings, Strategic Workshops and Planning Sessions: Facilitate virtual workshops with cross-functional teams to align IT infrastructure strategies with manufacturing, R&D, and regulatory goals, ensuring proactive identification of infrastructure needs and opportunities.  • Develop and Monitor KPIs: Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance, such as system uptime, cost efficiency, and compliance metrics, providing actionable insights to stakeholders.  • Drive Continuous Improvement: Coordinate regular review sessions to assess infrastructure performance, identify process bottlenecks, and implement optimizations to enhance operational efficiency and scalability.  

Vendor Analysis and Management  • Assess and select third-party vendors for hardware, software, and managed services, evaluating technical capabilities, reliability, and compliance with medical device regulations.  • Negotiate contracts and service-level agreements (SLAs) remotely to ensure cost-effectiveness and performance standards.  • Monitor vendor performance, conduct periodic reviews, and mitigate risks associated with vendor dependencies.  

IT Risk Management  • Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime, with a focus on protecting sensitive patient and product data.  • Develop and implement risk mitigation strategies, ensuring compliance with HIPAA, GDPR, and other relevant regulations.  • Lead system reliability and business continuity planning, conducting regular testing to ensure minimal disruption to manufacturing operations.  

Project Management and Execution  • Oversee the implementation of infrastructure upgrades, migrations, and new deployments, ensuring timelines and budgets are met through remote coordination.  • Coordinate with internal stakeholders and external partners via virtual tools to deliver projects that enhance operational efficiency and scalability.  

Compliance and Documentation  • Ensure IT Infrastructure systems meet compliance requirements by coordinating activities and deadlines • Maintain detailed documentation for audits, including risk assessments, vendor evaluations, and financial justifications, submitted electronically.

What makes you successful: Qualifications, Education, and Experience  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; Master’s degree preferred.  • Minimum of 7+ years of experience in IT infrastructure planning, with at least 3 years in a manufacturing or regulated industry (medical device experience strongly preferred).  • Proven track record in financial analysis, vendor management, and IT risk management.  

Technical Skills  • High level knowledge of IT infrastructure components (e.g., virtualization, cloud platforms like AWS/Azure, networking, storage solutions).  • Familiari

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