Sr. Vendor Relations Specialist II

About this role

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr. Vendor Relations Specialist in our Newport Beach, CA or Charlotte, NC office.

• This role is on-site. You’ll work at our Newport Beach, CA or Charlotte, NC office.   Vendor Relationship Management     • Cultivate and nurture strong working relationships with vendors to foster productive and collaborative partnerships.

• Act as liaison between company and vendors, ensuring clear communication and mutual understanding as appropriate for the relationship.  

• Drive moderately complex initiatives, bringing in new perspectives to solve business problems with a goal of improving customer experience and operational efficiency.  

• Provides guidance for the documentation of procedural changes in partnership with the Knowledge Management team to support vendor processing and related Pacific Life processes as needed.

• Proficient knowledge in supporting Technology areas ranging from Incident Management, SaaS, Cloud and Hybrid Environments, Data Centers, IT Operations and more.

  Performance Monitoring • Lead vendor performance monitoring to identify trends and implement changes as appropriate.

• Identify areas for improvement and collaborate with vendors and senior team members to implement necessary changes.

• Collaborate with internal teams to identify and communicate vendor opportunity trends that support our strategic goals.

• Lead weekly/monthly vendor performance calls, as assigned to discuss performance metrics, improvements, and feedback, leading as necessary.

• Keep track of service level agreements (SLAs) and quality standards with vendors to ensure that commitments are met and exceeded when possible.

• Establish best practices, ensuring contract/invoicing compliance, maintain pricing oversight and adherence to fee approval limits.

  Communication and Service Support • Serve as primary point of contact for vendor inquiries, addressing questions and resolving day-to-day issues as appropriate with minimal guidance form senior team members.

• Foster open lines of communication to promote transparency and effective collaboration.

• Provide timely responses to vendor-related inquiries, maintaining a high level of professionalism and accuracy.

• Keep vendors informed about relevant initiatives, changes, and updates that impact the vendor relationship.

• Partner closely with internal teams to enhance the vendor experience and address any challenges collaboratively.

• Works closely with Data teams to leverage, interpret, and apply sound analytics to internal and external data sources to support informed decision making.

• Ensures all assigned initiatives adhere to Ops project oversight expectations; Stakeholder needs and business requirements vetted and documented, business impacts evaluated, project outcomes/ decisions tracked and communicated; Keeps tasks in line with project scope through completion; Collaborates effectively with business partners across enterprise to gain   consensus and ensure long term sustainability while meeting objectives; Feedback sought and/or provided to measure and evolve shape work quality.

• Viewed as the SME by the Business Operations area on any assigned vendor relationships and is highly regarded as a key partner in managing the day-to-day operations.   Feedback received from Business Operations should be reflective of this partnership, criticality of this role and ability to drive outcomes with our vendors.

• Visible and active participant in any issues related to the assigned vendor relationships with an eye towards identifying and communicating ways in which business operations can run more effectively/efficiently within the context of the vendor engagement.

  The experience you bring   5+ years relevant experience, demonstrating the following: • Strong desire to deliver a superior customer service experience.

• Ability to work independently with minimal instruction, guidance, and direction from others.   

• Ability to communicate in writing moderately complex thoughts and ideas, verbally and in writing.

• Proficient in Life insurance and Annuity operations activities and strong understanding of various outsourcing pricing models.

• Proficient in Microsoft Office with aptitude for Microsoft Excel and Microsoft PowerPoint

• Solid understanding of project management processes/methodologies.

• Experience working in the IT sector and/or managing IT vendor relationships.

• Strong analytics skills.

• Strong critical thinking skills.

• Proficient Leadership skills- ability to prioritize and manage completing priorities.

• 4-year degree or equivalent experience.

You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

#LI-TM1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$124,830.00 - $152,570.00 Your Benefits Start Day 1     Your wellbeing is important to Pacific Life, and

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