Sr. Site Quality Engineer

About this role

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need   Symbotic is seeking an experienced Senior Site Quality Engineer to work directly with our customer sites and installation teams to ensure quality standards are adhered to in all aspects of installations while acting as a catalyst for continuous improvement in our products and systems.  This role will interface with install partners, equipment suppliers, sub-tiers, engineering, program team, and sourcing to drive high levels of quality and field reliability in critical sub-systems and components. The candidate must be able to understand the application of our products and their use environments to appropriately and strategically apply technical knowledge, tools and methodologies to drive installation quality. This position will require both a collaborative nature and ability to influence across organizational lanes at Symbotic, partners, suppliers, and customers. 

What we do   The Site Quality team ensures Symbotic’s industry defining warehouse automation systems are installed properly, exceeding all Quality and safety standards, therefore ensuring a smooth transition from installation to customer acceptance. The Site Quality team is responsible for Quality inspection, thoroughly checking all features and functions of the completed installation. They partner closely with the Site Installation, Commissioning Services, and Project Management teams, also interfacing with customers and site management.  

What you’ll do   • Provide Quality leadership at customer installation sites, focusing on identification and timely resolution of issues via structured quality methods. 

• Oversee up to 3 Symbotic Installation sites simultaneously, providing training and oversight of a dedicated local QC resource (QCIT) at each site, ensuring all Quality surveillance and inspections are completed in a timely manner with issues and results effectively communicated to the site team and relevant Install Contractors. 

• Provide surveillance of installation partners to ensure that all installation processes are complied with and critical to quality parameters adhered to. 

• Plan, execute, and manage quality activities with suppliers & customer sites, setting a high standard so quality issues are prevented or minimized. 

• Employ 8-D based Corrective Action request to deliver efficient and effective root cause analysis and corrective / preventive actions that ensure there is no recurrence. 

• Communicate issues across our operations team and drive closed loop problem resolution. 

• Support Manufacturing and Quality Assurance with the disposition of discrepant material and the qualification of new material / processes to assure reliability requirements are met.  

• Utilize Six Sigma and Lean methods to drive quality and process improvements.  

• Utilize root cause methodologies to analyze product failures and develop corrective and preventive actions.  

• Inspire others to share acquired knowledge and can take a supportive role during technical discussions. 

• Mentor & coach site quality personnel to efficiently execute quality SOP’s to identify and resolve issues. 

• Regular travel required up to 75%. 

What you’ll need   • B.S. Degree in Engineering or related discipline. 

• Minimum of 10 years of Quality Engineering experience within a regulated manufacturing industry. 

• Experience in all aspects of quality management: quality concepts/tools/methods (FMEA, DOE, MSA, GRR, 8D, etc.) Strong quantitative and analytic skills; capable of translating findings into business actions. 

• Experience working in or with Engineering, Quality, Development Engineering, and Manufacturing.  

• Strong process engineering fundamentals with the ability to identify critical control points. 

• Strong hands-on project management and teamwork skills with demonstrated ability to consistently establish and meet aggressive timelines.  

• Ability to build and maintain productive cross-functional relationships.  

• Demonstrated ability to prioritize in a dynamic environment. 

• Experience using Control Plans, FMEA’s and PPAP or equivalent part approval process. 

• Analytical problem-solving skills to determine root causes (8D, A3) and use of statistical analysis tools.  

• Experience in reliability methods and failure mode analysis (DFMEA, PFMEA). 

• Familiar with statistical process control software such as SAA, Minitab, and JMP and Mat lab. Advanced excel skills to organize and treat data. 

• Tenacity to getting things done and not accepting the norm, being adaptable to constantly changing situations. Demonstrated experience at influencing and driving corrective action with large global suppliers. 

Our Environment   • Remote, field-based position based in the Northeast.

• Approximately 75% of time will be spent on a construction sites with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness). 

• Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. Our main office is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.  

• Easy access to a major airport a must. 

• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.   

• The employee is frequently required to walk and reach with hands and arms.   

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and sto

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