Sr. Program Manager

About this role

Job Description About Acrisure   

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing   cutting-edge   technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more .    

In the last twelve years, Acrisure has grown in revenue from $38 million to almost   $5 billion   and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.  

Job Summary:   

Acrisure is seeking a Program Manager who will   be responsible for   leading, planning, and executing large-scale, complex programs   and projects   that support Acrisure’s Client   Service Center . This role oversees multiple interrelated projects, ensuring alignment to strategic priorities while delivering measurable business outcomes.  

The Program Manager partners closely with senior cross-functional stakeholders to drive initiatives focused on service delivery, operational optimization, customer experience, and technology-enabled transformation. This role has ownership of program governance, financial oversight, third-party vendor management, and end-to-end execution of large initiatives. The Program Manager will oversee program timelines, budgets, deliverables, stakeholder communications, and vendor performance to ensure successful delivery and alignment with enterprise   objectives . This role requires the ability to manage complex dependencies across teams, systems, and external partners while driving accountability and results.    

Responsibilities:  

• O wn end-to-end program strategy, governance, and delivery of large-scale, cross-functional initiatives consisting of multiple interdependent projects .   Define program strategy, roadmap, timelines, and success metrics aligned to business   objectives   by   translat ing   enterprise strategy into coordinated initiatives and execution plans .  

• Establish and manage program governance, reporting, and decision-making frameworks  

• Oversee program budgets, including forecasting, tracking, and financial accountability  

• Manage third-party vendors and external partners, ensuring performance and delivery quality  

• Drive alignment across cross-functional teams (operations, technology, client service, business)  

• Identify   and manage program-level risks, dependencies, and issues, driving resolution  

• Provide executive-level status reporting and lead   stakeholder   and steering committee communications  

• A ccountable for achieving program-level business outcomes and value   realization.   Lead resource planning and prioritization across program workstreams  

• Drive operational improvements and scalable processes through program initiatives  

• Lead change management and adoption efforts to ensure successful implementation and sustainment  

Requirements:

Required Qualifications  

• Proven ability to manage large, complex programs with multiple workstreams and dependencies  

• Experience owning program budgets, including forecasting and financial tracking  

• Demonstrated success managing third-party vendors and external partners  

• Strong communication   skills with experience engaging senior leaders and executive stakeholders  

• Ability to drive alignment and influence across cross-functional teams  

• Strong analytical, organizational, and problem-solving skills  

• Experience with   program delivery frameworks   (Agile, Waterfall, or hybrid)  

• Ability to   operate   effectively in a fast-paced, evolving environment  

Preferred Qualifications  

• Experience supporting   complex   call center   initiatives  

• Experience   utilizing   program and   project management tools such as Microsoft Project, Jira, Asana, Trello, Monday.com, or similar platforms  

• Experience supporting digital transformation or process improvement initiatives  

• Insurance industry or financial services experience preferred  

Education and Experience:  

Required Qualifications  

• 5+ years of experience managing complex, cross-functional initiatives, including experience coordinating multiple concurrent projects or programs  

• Bachelor’s degree in Business Administration , Project Management, Operations, or related field; or equivalent combination of education and experience  

Preferred Qualifications  

• Experience supporting insurance brokerage, client service, operations, or digital service delivery environments  

• Experience preparing presentations and communications for senior leadership audiences  

• Experience supporting operational transformation, workflow optimization, or customer service initiatives  

• PMP,   PgMP , or similar certification preferred  

#LI-VM1

Pay Details:

The base compensation range for this position is $100,000 - $140,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.   Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythed

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