Sr Product Manager, Knowledge Management

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Technology Product & Platform Management

Job Sub Function: Technical Product Management

Job Category: Scientific/Technology

All Job Posting Locations: New Brunswick, New Jersey, United States of America

Job Description: Johnson & Johnson Services, Inc. is   recruiting for   the   Senior   Product Manager,   Knowledge Management ,   located   in   New Brunswick, NJ .  

HR Data & Intelligence sits at the heart of Johnson & Johnson’s HR Digital ecosystem, architecting the intelligence layer that shapes how the company understands, engages, and mobilizes its global workforce. This organization builds and operationalizes enterprise-scale data, analytics, and AI capabilities that do more than inform decisions—they reshape how HR plans, predicts, personalizes, and performs. By unifying data science, employee listening, knowledge management, and responsible AI, HR Data & Intelligence is transforming workforce signals into strategic advantage, ensuring HR is not only insight-led and future-ready, but a trusted steward of ethical, human-centered intelligence at scale .     Within this ecosystem, Data Services is the business-owned data platform capability that ensures HR data is trusted, scalable, and analytics-ready.  

The   Senior   Product Manager, Knowledge Management   is responsible for   operationalizing Johnson & Johnson’s HR Knowledge   Management   Strategy by bringing authoritative,   AI ‑ ready   HR knowledge to life across prioritized   HR   use cases. Reporting to the Head of Data Science Services, this role translates enterprise standards for HR knowledge—authority, structure, lifecycle, quality, and reuse—into   day ‑ to ‑ day   execution that enables trusted   self ‑ service , consistent decisioning, and scalable   AI-powered   HR experiences.  

Th e   Senior   Product Manager, Knowledge Management   partners closely with HR domain   business proces s   owners ,   Product Management , and   other   Data & Intelligence teams to ensure HR knowledge is authoritative, findable, current, and reusable across channels, including   AI ‑ enabled   workflows. The   role   is accountable for making   the strategy   real— implementing   tooling,   driving adoption, enforcing standards, enabling domain ownership, and ensuring   high ‑ value   HR knowledge is eligible for safe reuse at scale.  

Operating at the intersection of knowledge architecture, governance, and experience delivery, this role plays a critical part in transforming HR knowledge from static content into a durable enterprise capability that improves employee experience, reduces risk, and enables the future of HR.  

Key Responsibilities:  

• Partner with HR and business leaders to shape and clarify high‑impact workforce and talent questions, translating business context into well‑defined analytical problem statements and testable hypotheses.  

• Apply rigorous quantitative and qualitative methods to generate credible, decision‑relevant people insights across   HR   domains  

• Identify   patterns and insights with repeatable value, distinguishing one‑time analyses from insights that should be scaled through enterprise analytics and decision products.  

• Collaborate closely with Decision Products and other HR Data & Intelligence teams to translate validated insights into reusable metrics, analytics, and decision products, contributing domain context and analytical framing .  

• Translate complex analyses into clear, compelling narratives that connect   people   insights to business outcomes and enable confident decision‑making by senior leaders.  

• Ensure all   people   analytics work adheres to data privacy, ethical standards, and responsible use principles,   maintaining   trust while working with sensitive employee data.  

Qualifications  

Required:  

• A minimum of a   Bachelor’s degree in   Information Science , Knowledge Management, Information Systems   or a related field is   required .  

• Minimum of   7   years   of experience in knowledge management, content strategy, information architecture, or related disciplines within a complex global organization.  

• Demonstrated experience operationalizing an enterprise knowledge or content strategy, translating standards and principles into execution across prioritized use cases.  

• Strong understanding of knowledge as an enterprise asset, including authority signaling, lifecycle management, quality standards, metadata, and reuse across channels.  

• Proven ability to distinguish authoritative guidance from reference material and operational   pre cede nt , and to enforce standards that ensure trust, traceability, and safe reuse.  

• Experience implementing or enforcing   knowledge   lifecycle discipline (draft, review, approval, publish,   maintain , archive), including governance checkpoints and quality gates.  

• Demonstrated judgment in preparing knowledge for AI‑enabled and automated reuse, including context completeness, authority tiering, lineage, and eligibility controls.  

• Demonstrated understanding of how knowledge graphs, semantic relationships, and vectorized knowledge assets enable scalable disco

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