Sr Mgr Tech Del/Partner Mgmt (US)

About this role

Work Location: Charlotte, North Carolina, United States of America Hours: 40 Pay Details: $110,760 - $166,400 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Technology Solutions Job Description: The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.

Depth & Scope: • Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area

• Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective

• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects

• Program & Delivery Leadership

• Lead end-to-end delivery of the Actimize CTR program, from requirements through deployment.

• Own delivery timelines, scope, risks, and resource planning across multiple workstreams.

• Manage overall program governance, reporting, decision forums, and executive updates.

• Oversee Actimize implementation for CTR detection, workflow, routing, and filing (e.g., RCM, CDD, UDM, WLF experience beneficial).

• Coordinate with Actimize vendor teams for rules configuration, data integration, testing, performance tuning, and defect resolution.

• Ensure solutions adhere to bank architecture, security, and operational standards.

•  Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.

• Track vendor deliverables, SLAs, technical design quality, and milestone adherence.

• Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.

• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business

• Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service

• Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management

• Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity

• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department

• Advocates for operational improvements to enhance the divisions value to the organization

Education & Experience: • Undergraduate degree or Technical Certificate

• Graduate degree, preferred

• 10+ years related experience

• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects

• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business

• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization

Preferred Qualifications: • Experience implementing CTR modules using Actimize ECM or ActOne (RCM).

• Background in AML transaction monitoring and case management platforms.

• Knowledge of Oracle, Azure, cloud environments, or containerized deployments.

Must sit onsite #Hybrid Only : Charlotte, NC; Mount Laurel, NJ; Fort Lauderdale, FL

Customer Accountabilities: • Understands and supports the Banks Customer Service Strategy

• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

• Leads, coaches and models quality service delivery at every interaction

• Supports the ongoing improvement of the partner/Customer experience

Employee/Team Accountabilities: • Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy

• Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team

• Builds capability support / executes plans to acquire, develop and retain the div

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