Sr. Manager, Website Personalization and Optimization

About this role

The Pre-Sales Implementation Specialist supports the sales organization by coordinating and advancing customer trials from kickoff through evaluation. This role partners closely with Account Executives and internal stakeholders to ensure trials are launched efficiently, customers receive timely support, usage is monitored, and follow-up actions are completed. The role helps increase seller capacity, improve trial execution, and create a better customer experience during the pre-sale process.

About the Role

As a Pre-Sales Implementation Specialist , you will be accountable for:

Trial coordination and execution

• Coordinate pre-sale trial activities across active opportunities

• Help manage trial setup, processing, extensions, and follow-up tasks

• Ensure trial-related requests move efficiently between sales, customers, and internal teams

• Track milestones, deadlines, and next steps throughout the trial lifecycle

Customer outreach and engagement:

• Conduct customer outreach related to the trial with follow-up communication

• Support customer engagement during active trials to help maintain momentum

• Serve as a responsive point of contact for the sales team’s trial-related needs during the evaluation period Internal trial planning

• Partner with Account Executives and internal stakeholders to plan and manage trial strategy

• Coordinate internal meetings to review account progress, usage trends, issues, and next steps

• Help keep internal teams aligned on priorities across multiple simultaneous trials User access and troubleshooting support

• Assist customers and reps with account access and MyAccount-related issues

• Troubleshoot common trial obstacles and escalate more complex issues when needed

• Reduce friction that could prevent customer activation and product usage

Usage analysis and reporting

• Monitor trial activity and usage trends

• Prepare usage summaries, PowerPoint updates, and other materials to support rep follow-up

• Identify signals of adoption, engagement gaps, and opportunities for intervention

• Help translate usage data into actionable insights for the sales team Data and process support

• Maintain accurate tracking of trial activity and support tasks

• Build or manage Excel-based reports and trackers related to trials, opportunities, and outcomes

• Identify ways to standardize trial workflows and improve efficiency

• Support ongoing process improvement for the future-state trial team

About You

You're a fit for the role of Pre-Sales Implementation Specialist if your backgorund includes: • Experience in sales support, customer success, SAP orders for managed trials, revenue operations, or trial/program coordination

• Strong project coordination and follow-through across multiple workstreams

• Comfort working with customer-facing and internal stakeholders

• Strong Excel and reporting skills

• Ability to analyze product usage data and summarize findings clearly

• Strong written communication and organizational skills

• Experience supporting SaaS trials, pilots, onboarding, or pre-sales workflows is a plus

#LI-AY1

What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:   We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimburseme

Similar jobs

• Senior Manager, Web Strategy & Optimization — Skyzone · Dallas Headquarters | Indiana | Idaho
• Senior Manager - Content Personalization — Sonyinteractiveentertainmentglobal · United States, San Mateo, CA
• Sr. Digital Marketing Manager, Website Optimization and Demand Generation — Rdccareers · Austin, Texas, United States
• Sr Manager- Product Management- Personalization & Web Platforms — Vanguard · Malvern, PA | Charlotte, NC | Dallas/Ft. Worth, TX
• Web Optimization & Personalization Manager — Pandadoc · Remote
• Sr. Product Manager, Search Personalization — Pinterest · Remote
• Senior Manager, Web — Neo4j · Remote
• Sr. Designer, Performance Marketing — Verkada · San Mateo, CA United States