Sr. Manager of Enablement

About this role

THE MISSION 💪

Every day, people go without care for treatable conditions because the system around them is too slow, too fragmented, or too hard to navigate. Honeydew exists to close that gap — building the clinical infrastructure that lets great providers reach patients quickly and reliably, wherever they are.

We've already helped more than 40,000 patients get care, we're growing 5x year over year and we are just getting started.

THE OPPORTUNITY 📈

We're scaling fast, and the infrastructure behind how our Care Coordination team learns, ramps, and maintains quality needs to scale. We need a builder to own the architecture of learning and quality at Honeydew from the ground up — someone who can turn ad hoc onboarding and reactive QA into a system that scales to 60,000+ patients and beyond.

WHAT YOU'LL BUILD (YOUR FIRST 6 MONTHS) 🛠

- A continuous training program with measurable information retention — targeting a 25% improvement over baseline.

- A modernized QA function, evaluated against AI-assisted tools and processes, so QA becomes an accurate reflection of a Care Coordinator's real performance.

- A new hire onboarding program cut from 6 weeks to 4 — without sacrificing new hire sentiment or readiness.

HOW YOU'LL MAKE AN IMPACT

- Design and scale a structured onboarding academy and ongoing skill-development curriculum — shifting from time-based training to competency-based progression.

- Build and own a QA framework with clear KPIs, closing the loop so audit findings become fast, targeted coaching rather than delayed scorecards.

- Partner with Care Coordination leadership to surface frontline feedback and training needs, and with Product/Engineering to keep training current as workflows change.

- Build the systems and dashboards that let leadership catch quality and performance issues proactively, not after the fact.

WHAT WE'RE LOOKING FOR

The Non-Negotiables:

- 5+ years in learning & development, quality assurance, or workforce performance leadership.

- Demonstrated experience building structured programs from the ground up.

- Experience leading or designing QA frameworks with measurable KPIs, and tying training programs to performance outcomes.

- Experience leading managers or senior ICs.

- Strong data fluency and comfort building or interpreting performance dashboards.

The Nice-to-Haves:

- Deep understanding of compliance, documentation standards, and regulatory risk in healthcare

- Healthcare operations, telehealth, or multi-state healthcare experience

- Background in adult learning theory or instructional design

- Experience partnering with product teams to build in-house solutions

- Lean, Six Sigma, or process improvement training

- Experience building certification or competency-based progression programs

- Exposure to AI-driven learning tools or knowledge systems

- Experience scaling teams in high-growth startups, including call center or support teams

You'll Thrive Here If…

- You want to build a function from scratch, not inherit a rigid legacy system.

- You're energized by ambiguity and comfortable operating without a fully built playbook.

- You lead through influence as much as authority — success here means moving other teams, not just your own.

- You can hold speed and quality in tension without freezing on either one.

- You want visibility and direct partnership with executive leadership, and are motivated by the weight that comes with it.

WHY HONEYDEW?

Real Ownership: You'll build the learning and quality function from zero — this isn't a role where your work disappears into a committee.

Mission-Critical Work: Every hour you shave off ramp time and every QA gap you close is a patient who gets better, faster, more consistent care.

Total Rewards: Competitive pay, equity, health benefits, and a fully remote role, plus employee perks and recognition programs.

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