Sr. Manager, Global Sales Business Partners

About this role

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Sr. Manager, Global Sales Business Partners (SBP)

About the job

We are seeking a Sr. Manager, Global Sales Business Partners (SBP) to drive the Sales Operations rhythms and strategic projects across Field Sales, Specialists, and Partners. Serving as a hands-on operational manager with high exposure to senior sales executives, you will champion a sales-first mindset, foster cross-functional collaboration, and drive operational excellence to accelerate growth. The ideal candidate is a hands-on builder with deep go-to-market (GTM) and Project Management knowledge, and enterprise-scale software/tech experience in sales strategy, planning, and operations. Success in this cross-functional role relies on building tight alignment with peer Sales Operations leaders, including Strategic Operations, Sales Compensation, GTM Analytics, and Enablement, as well as company-wide teams like HR, Finance, Marketing, and Product.

Responsibilities

In this role, you’ll:

• Lead the execution of multiple rhythms of our operating cadence with Global Sales leaders.

• Foster a high-performance culture focused on collaboration, accountability and growth.

• Partner with each BP in our organization, and other roles in the broader organization, to support leadership requests, drive high impact projects and ensure alignment of deliverables across different regions.

• PM the highest level reviews of Sales Performance, ensuring data is populated, accurate, insights are entered by multiple stakeholders, and deliverable within the timeline.

• Provide business performance insights; facilitate decision-making.

• Produce recurring & ad hoc exec business updates.

• Engage & deliver on localized planning & sales ops activities.

• Drive local implementation & adoption of transformational programs and sales initiatives

• Identify, plan and execute according to local needs.

• Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.

• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.

• Work in close alignment with the BP leadership on standardizing deliverables and operations.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).

• Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and executing a rhythm of business (MBRs, QBRs, etc).

• Problem-solving, communication and interpersonal skills with ability to influence and align senior leadership and teams.

• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Desired:

• Specify education, previous job experience, certifications, technical skills and soft skills required.

• Specify education, previous job experience, certifications, technical skills and soft skills required.

Location

This role will be remote, but is NOT eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX (Mid for Tier 3).

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX (Mid for Tier 2).

• Based in the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX (Mid for Tier 1).

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the followin

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