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Sr. Manager, Account Management

Comcast

NY - New York, 1407 Broadway Floor 12, US$136k – $203konsite

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About this role

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary The Sr. Manager, Account Management is responsible for leading a team of Account Managers supporting FreeWheel’s publisher, broadcaster, distributor, and reseller customers across our advertising technology platform. This leader is accountable for the overall health, retention, and growth of their team’s book of business while developing a high-performing organization focused on operational excellence, customer outcomes, and commercial success.

This role serves as both a people leader and strategic business partner, driving consistent account management practices, coaching and developing talent, leading executive client engagements, and representing the Account Management organization across cross-functional initiatives including Product, Engineering, Sales, Client Solutions, Operations, and Customer Success.

The ideal candidate is passionate about developing people, improving processes, influencing without authority, and helping clients maximize the value of FreeWheel’s products and services. Job Description Core Responsibilities  

Leadership & Team Development  

• Lead, coach, and develop a team of 3–5 Account Managers and Senior Account Managers through regular feedback, career development planning, and performance management.  

• Foster a high-performance culture focused on accountability, customer success, collaboration, and continuous improvement.  

• Establish clear goals, success metrics, and development plans for each team member.  

• Partner with leadership on hiring, onboarding, succession planning, and organizational development.  

Client Success & Commercial Growth  

• Own the overall health, retention, and commercial growth of the team’s assigned portfolio.  

• Support strategic client relationships and   participate   in executive-level customer engagements and escalations.  

• Ensure consistent execution of account planning, business reviews, renewal strategies, adoption initiatives, and growth opportunities.  

• Partner closely with Sales to   identify   expansion opportunities and maximize customer lifetime value.  

Operational Excellence  

• Drive standardized account management processes, documentation, and best practices across the organization.  

• Monitor portfolio health, customer satisfaction,   adoption   metrics, operational risks, and key performance indicators.  

• Identify   opportunities to improve efficiency, scalability, and service delivery.  

• Ensure successful adoption and communication of new products, platform enhancements, and operational changes.  

Cross-Functional Leadership  

• Represent Account Management within cross-functional initiatives, product launches, go-to-market programs, and strategic company projects.  

• Partner with Product, Engineering, Operations, Sales, and Customer Success to advocate for customer needs and influence product direction.  

• Provide   customer insights that inform roadmap prioritization, commercial strategy, and operational improvements.  

Business Leadership  

• Develop executive summaries and business updates for senior leadership.  

• Analyze portfolio performance and recommend strategic actions to improve retention, operational efficiency, and revenue growth.  

• Represent   FreeWheel   at customer meetings, industry events, and strategic partner engagements.  

• Exercise sound judgment, prioritize effectively, and   operate   independently within a fast-paced environment.  

Required Qualifications  

• Bachelor’s degree or equivalent professional experience.  

• 7+ years of experience in Account Management, Client Success, Publisher Development, or Customer Success within digital advertising, ad technology, media, or SaaS.  

• 3+ years of experience leading and developing Account Management, Client Success, or Customer-facing teams.  

• Experience managing enterprise customer relationships and executive stakeholders.  

• Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, Operations, and Customer Success.  

• Strong analytical, communication, presentation, and problem-solving skills.  

• Proven ability to prioritize multiple initiatives and lead effectively in a fast-paced, matrixed organization.  

Preferred Qualifications  

• Experience supporting publishers, broadcasters, streaming platforms, or other media companies.  

• Strong understanding of the digital advertising ecosystem, including programmatic advertising, CTV/video, ad serving, SSPs, DSPs, and publisher monetization.  

• Experience managing customer renewals, retention, expansion, or revenue growth initiatives.  

• Experience building scalable operational processes, account management frameworks, or customer success programs.  

• Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Asana, or similar platforms.  

• Demonstrated experience building or improving account management processes, operating models, or customer success programs that   increased   team effectiveness or customer outcomes.  

Employees at all levels are expected to: • Understand our Operating Principles; make them the guidelines for how you do your job. • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team make big things happen by wo

Salary insight

The midpoint of this range ($169k) is right around the median disclosed salary for New York roles listed on ForgeApply ($164k across 8,669 jobs).

Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.

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