Sr. Lead Product Manager - Developer Experience

About this role

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers.  The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products.

Essential Functions

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.  Articulates product strategy and vision across the enterprise across multiple products.

• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. 

• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

• Technical Understanding:  Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

Minimum Qualifications • Education and/or experience typically obtained through completion of a bachelors degree.

• Typically, 9 or more years of progressive related work experience OR post-secondary degree and at least 4 years of related work experience.

• Demonstrated experience in design thinking and agile development process and methodology.

• Demonstrated leadership experience and cross functional collaboration experience.

• Proven experience in and passion for building and delivering great products.

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Excellent listening and execution skills.

• Background and drug screen.

For Developer Portal & Tools: Additional Minimum Qualifications: • Documentation Quality & Governance:  Own clarity, consistency, and compliance across all developer-facing content by defining editorial standards, coordinating cross-functional reviews, and maintaining a unified documentation strategy.

• Developer Experience & Platform Ownership:  Lead the evolution of the documentation platform, manage the vendor relationship, and incorporate developer-focused features while staying current with API/SDK ecosystem trends.

• Developer Tools & Productivity Enablement:  Integrate modern tooling into the docs portal, collaborate with engineering and DevRel to streamline the developer journey, and define metrics to improve onboarding, adoption, and satisfaction.

Preferred Qualifications • Prior experience working in payments, financial services or similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Physical Requirements Early Warning works together in a highly collaborative office environment.  As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in: Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $150,000 - $200,000. New York, NY/ San Francisco, CA in USD per year is: $180,000 - $240,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the jo

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