Sr. Global Operations Trade & Compliance Manager

About this role

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About the Role

We are seeking a Global Ops Trade and Compliance Manager to lead Verkada's international logistics, customs compliance, and supply chain operations. This role is responsible for managing global logistics networks, ensuring regulatory compliance across international markets, optimizing logistics costs, and driving strategic supply chain initiatives. The ideal candidate will have extensive experience in international trade, customs clearance, and complex logistics operations across multiple regions.

What You'll Do

• Optimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matrices

• Coordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operations

• Monitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracy

• Handle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirements

• Lead customs clearance processes for all international shipments; prepare and review commercial invoices, packing lists, certificates of origin, and export documentation

• Manage relationships with customs brokers and international freight forwarders; ensure timely and accurate filing of customs documentation

• Monitor and ensure compliance with country-specific import/export regulations, tariffs, and trade agreements (including USMCA, EU trade rules)

• Navigate complex regulatory requirements by market including product certifications, NOMs (Mexican regulations), ERP memberships, and hazmat classifications

• Support new market entry initiatives by researching regulatory requirements, identifying compliant logistics partners, and coordinating with brokers and legal teams

• Stay current on changing international trade regulations and proactively alert leadership to impacts on operations

• Lead initiatives to expand operations into new markets

• Develop fulfillment roadmaps and long-term supply chain strategies to support business growth

• Collaborate with product, engineering, and finance teams on transfer pricing, cost modeling, and product compliance requirements

• Identify and implement process improvements using data analysis and industry best practices

• Maintain documentation and standard operating procedures for all logistics and customs processes

• Optimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matrices

• Coordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operations

• Monitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracy

• Handle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirements

• Partner with fulfillment and customer service teams on order processing, exceptions, and customer issues

• Work with legal and compliance teams on regulatory and trade matters

• Coordinate with finance on shipping costs, freight billing, and duty/tariff reconciliation

• Support sales and business development with shipping cost estimates and delivery capability assessments for new markets

What You Bring

• 10+ years of supply chain management experience, with at least 6 years in international logistics and customs/trade compliance

• Deep knowledge of international trade regulations, customs procedures, tariffs, and trade agreements

• Proven experience managing relationships with 3PLs, customs brokers, and freight forwarders

• Experience with customs clearance, commercial documentation, and import/export compliance across multiple countries

• Strong analytical skills with ability to manage data, identify trends, and optimize operations

• Excellent project management skills; ability to manage multiple initiatives simultaneously

• Bachelor's degree in Supply Chain Management, Business, International Trade, or related field

• Fluency in English; proficiency in Spanish highly valuable

• APICS CSCP (Certified Supply Chain Professional) or equivalent supply chain certification

• Customs broker license or equivalent trade compliance certification (C-TPAT, FMC certification)

• Experience with logistics management software systems (CampusShip, eFactory, SFDC, SAP, or similar)

• Background in high-tech hardware manufacturing or e-commerce fulfillment

• Experience managing hazmat shipments and regulatory compliance

• Experience with transfer pricing and international operations for tax optimization

• Familiarity with Mexico customs regulations and market entry requirements

• Experience scaling s

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