Sr District Service Manager CRM - SLC

About this role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and acting promptly.

This role supports the Salt Lake City territory and requires candidates to reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record that meets company standards are required.

To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at Medtronic Careers                     Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to   own   your future success. Join us for a career in sales as we engineer the extraordinary and change lives.  

  A DAY IN THE LIFE:  POSITION RESPONSIBILITIES:  

• Service Leadership  

• Collaborate with key stakeholders to coordinate,   develop   and execute strategies to achieve   short- and long-term   business   objectives   especially related to service activities and programs.  

• Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.  

• Partners with sales   team to   drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.  

• Lead and drive changes focused on service burden reduction and new service models.  

• Work with regional and district leadership to align resources based on business priorities and   appropriate service   demands.  

• CVG  

• Partner with district management teams to achieve business   objectives ,   execute on   CVG strategies, implant,   revenue   and expense goals.  

• Drive cross BU support for key CVG programs/needs.  

• Manage the CVG Champions Program to ensure proper execution of BU expectations .    Drive accountability through adherence to deadlines and   timely   documentation of   Champion-related   activities in Salesforce.com and completion of other stated deliverables.  

• People Management  

• Manages   Service   Team to deliver unsurpassed service, technical   expertise   and support the achievement of implant and revenue goals.  

• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.  

• Assist   employees with individual development planning.  

• Responsible Clinical Specialist recruiting and hiring .    Continually work to   maintain   a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.  

• Business Operations  

• Business Discipline:  Sales support, inventory/OPC, credentialing, expens e management, data privacy, PO   p endings , warrant y credits and required training  

• Ensure efficient, effective use of   inventory,   expenses   and assets  

• Apply Customer Focused Quality Concepts  

MUST HAVE -   BASIC QUALIFICATIONS:  

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME  

• Bachelor's Degree - AND -

• 5 years of successful professional experience with 3 years of successful clinical management experience - AND -

• 2 or more years of Medtronic CRM/EP-Related service leadership experience

  NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:  

• Medtronic experience in role that interacts with CVG field organization  

• Knowledge of local cardiac customer base  

• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups  

• Experience in sales, marketing, training, healthcare, technical   services   or related areas   in the medical device industry  

• Training and experience with Lean Sigma principles  

• Demonstrated business acumen  

• Experience in a healthcare related discipline  

• Ability to learn and understand technical aspects of business  

• Ability to manage, coach and develop managers and employees  

• Capable of critical/strategic thinking; ability to execute strategy  

PHYSICAL JOB REQUIREMENTS: • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to interact with a computer, and communicate with peers and co-workers • Able to lift 20 pounds • Extended periods of time doing computer-based work • Hearing, sight and speaking ability • Abili

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