Sr. Director, Facilities Operations – Americas (US, Canada and Latam)

About this role

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.   A little bit about our team: You will be a leader on our Facilities Management team under the Global Workplace Experience group and report to the SVP, Global Workplace Experience. Our Global Workplace Experience team is designed to imagine, create, and maintain innovative and safe workplaces to accommodate the needs of our dynamic business and global footprint.

Your role:  The Sr. Director, Facilities Operations – Americas is responsible for leading all Workplace Experience operations across the U.S., Canada, and Latin America. This role drives execution across facilities, real estate operations, vendor strategy, and employee experience, ensuring alignment with global priorities while delivering regional performance, cost efficiency, and service excellence. This is a senior leadership role with full accountability for operational delivery, financial performance, and transformation initiatives across a complex and diverse portfolio.

Here you’ll get to: 

Regional Leadership & Operations • Lead Workplace Experience strategy and execution across all Americas offices and studios

• Ensure consistent service delivery, operational standards, and performance across locations

• Act as the primary regional partner to business leaders and functional stakeholders

Financial & Cost Management • Own regional operating budgets (OPEX and CAPEX)

• Drive cost optimization initiatives aligned with company-wide targets

• Identify and execute savings opportunities across vendors, space utilization, and services

Vendor Strategy & Management • Oversee all third-party vendors including facilities management, security, hospitality, and food services

• Drive vendor performance, accountability, and contract optimization

• Partner with procurement to ensure global consistency and leverage scale

Real Estate & Project Execution • Support real estate transactions, workplace strategy, and capital projects

• Ensure strong execution of office buildouts, renovations, and space optimization initiatives

• Partner with internal and external stakeholders to deliver projects on time and on budget

Workplace Experience & Service Delivery • Elevate workplace experience through hospitality, service design, and employee engagement

• Balance cost discipline with a high-quality employee and client experience

Transformation & Change Management • Lead regional implementation of Global Workplace Experience initiatives

• Support organizational transformation, including vendor transitions and operating model changes

• Drive innovation in how workplace services are delivered and measured

About you:  • 12–15+ years of experience in building management, real estate activities, or workplace experience

• Proven leadership across multi-site, multi-country operations

• Strong financial acumen with experience managing large budgets

• Experience leading vendor models and outsourcing strategies

• Executive presence with ability to influence senior stakeholders

We’d love it if you also had: • Experience in the entertainment industry

• Experience executing return-to-office and hybrid workplace initiatives

• Industry accreditations, professional registration or other advanced training is highly preferred

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.   Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.   Thanks for your interest in wor

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