Sr. Director, Business Operations

About this role

Sr. Director, Business Operations

About Storable

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .

Overview

Storable is looking for a Senior Director, Business Operations to lead the Biz Ops / Go-to-Market Systems portion of our Revenue Operations organization. Reporting to the SVP, Revenue Operations, this leader will run the team responsible for Salesforce, sales and post-sales automation, enterprise integrations, data platforms, systems administration, process optimization, governance, and the roadmap for revenue-critical workflows across the company.

This leader will bring structure and strategic judgment to a high-demand environment—strengthening how systems, data, and teams work together while defining the future-state architecture for the business. They will make pragmatic, platform-agnostic decisions about when to build, buy, integrate, consolidate, replace, or retire technology across CRM, ERP, data platforms, automation, and AI-enabled applications, creating a scalable foundation for growth.

• Lead the Biz Ops / GTM Systems team and establish a clear operating model for intake, prioritization, portfolio governance, delivery, and stakeholder management.

• Set the strategy and roadmap for Salesforce and the broader GTM application ecosystem supporting Sales, Success, and Support, with a focus on integration, efficient data flows, automation, usability, and scalable adoption. Make pragmatic decisions about when to build, buy, integrate, consolidate, replace, or retire technology.

• Own the strategy, administration, and evolution of Salesforce across the company, with a focus on scalability, governance, usability, and business impact.

• Develop and recommend the strategy for the synchronization and integration layer between Salesforce, NetSuite, Zoho, and other core systems, including quote-to-cash, billing, insurance, payments, and related workflows, in partnership with the owners of those platforms.

• Partner with data, analytics, and platform owners to improve how GTM data is integrated, modeled, governed, and made available for reporting, automation, and AI applications.

• Maintain the reliability of production integrations and data pipelines through monitoring, incident response, change management, documentation, and continuous improvement.

• Drive the roadmap for sales and post-sales automation, workflow redesign, and systems optimization across revenue-critical processes.

• Improve data governance, data hygiene, lineage, and system integrity so reporting, automation, and downstream decisions are consistent and reliable.

• Lead tech-stack integration, rationalization, and consolidation efforts across Salesforce, HubSpot, Gong, NetSuite, Zoho, internal systems, data platforms, and other business applications.

• Partner with Sales, Marketing, Success, Support, Product, Payments, Finance, Engineering, IT, Security, and other business leaders to align systems investments and resolve cross-functional dependencies.

• Evaluate emerging technologies and move high-value automation, AI agents, and applications from experimentation into secure, governed, measurable production workflows.

• Reduce manual work by identifying root causes, redesigning broken processes, and implementing automation that increases speed, accuracy, and team capacity.

• Strengthen top-of-funnel and customer-lifecycle workflows, including lead management, routing, deduplication, validation, speed-to-lead, and post-sales automation.

• Own vendor evaluation and procurement for the Biz Ops technology portfolio, from requirements definition and vendor selection through contract negotiation, renewals, consolidation, and retirement decisions.

• Manage contractor and implementation-partner engagements, including scoping statements of work, setting delivery expectations and acceptance criteria, and holding partners accountable to outcomes.

• Develop leaders and individual contributors on the Biz Ops team while building stronger systems discipline, clearer ownership, and better cross-functional ways of working.

• Own the governance model for AI tools accessing systems of record, including agent permissions, human-in-the-loop requirements, write-action controls, monitoring, audit standards, and rollback processes.

What you need to bring

• 12+ years of experience in business operations, revenue operations, sales operations, or go-to-market systems, including significant leadership experience in complex B2B SaaS environments.

• Proven experience leading Salesforce strategy, administration, automation, and cross-functional systems initiatives at scale.

• 5+ years of people leadership experience, including experience leading managers and/or multi-disciplinary systems, operations, or business applications teams.

• Track record of leading teams that support high-volume stakeholder demand while improving prioritization, governance, and delivery discipline.

• Strong experience with process optimization, systems integration, data governance, and operating model design across multiple functions.

• Hands-on experience owning enterprise integrations between CRM, MAP, ERP, and other core systems, ideally on a modern iPaaS platform.

• Experience owning or partnering closely on a cloud data warehouse environment, including ETL pipelines, SQL transformations, and the data models supporting business reporting and critical automations.

• Ability to translate business complexity into clear

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