Sr. Digital Manager

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for owning the end-to-end delivery and health of key digital capabilities or processes. Key responsibilities include translating business requirements into digital requirements and acceptance criteria, partnering with designers to develop client journeys, refining scope in collaboration with Technology teams, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

The Sr. Digital Manager, is responsible for driving the strategy, development, and delivery of Salesforce-based sales enablement solutions & strategic initiatives. This role leads a cross-functional Agile team to deliver CRM capabilities that improve sales effectiveness and business outcomes across the Global Banking & Markets organizations. The successful candidate will partner closely with business, digital, and technology teams to define priorities, build business cases, manage delivery, and ensure solutions are deployed efficiently and within scope. This role requires strong leadership, strategic thinking, stakeholder management, and the ability to oversee multiple initiatives simultaneously.

Responsibilities: • Delivers world-class digital software solutions, meets business and client needs, and manages timing, budget, and scope constraints

• Owns operational routines, governance, and best practices that guarantee industry leading go-to-market and a healthy performance for the bank's digital solutions

• Oversees governance, risk management, use of data, and client feedback to drive feature roadmap and prioritization at the project level

• Manages project planning, sprint, and release planning and contributes to the execution of the program roadmap leveraging Agile principles

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Required Qualifications: • 7+ years of relevant experience

• Experience leading medium-to-large digital, CRM, or Salesforce initiatives.

• Strong ability to manage cross-functional teams and stakeholders in a matrixed environment.

• Proven experience translating business needs into scalable digital solutions.

• Excellent communication, presentation, and executive-facing skills.

• Strong strategic thinking, problem-solving, and decision-making capabilities.

• Ability to manage multiple projects and priorities with a high degree of autonomy.

• Experience building partnerships across business and technology organizations.

Desired Qualifications: • 5+ years of project, product, or business analysis experience.

• Salesforce CRM, Agentforce experience.

• Agile delivery experience.

• Business requirements and process analysis expertise.

• Knowledge of Global Banking or Markets products and processes.

• Experience with digital product management and portfolio governance.

• Change management and organizational transformation experience.

• Global Banking, Markets or financial services experience preferred.

Skills: • Collaboration

• Decision Making

• Product Design and Development

• Product Management

• Project Management

• Oral Communications

• Presentation Skills

• Problem Solving

• Stakeholder Management

• Written Communications

• Agile Practices

• Business Acumen

• Business Case Review

• Policies, Procedures, and Guidelines Management

• Program Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to crimina

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