Sr. Commercial Pricing Contract Operations Manager - Remote, USA

About this role

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Sr. Commercial Pricing & Operations Manager, will play a critical role in building and owning the company’s pricing and contract reporting infrastructure. This position will support the commercial organization by ensuring pricing accuracy, contract compliance, rebate processing, and pricing analytics while serving as the operational owner of pricing data across Salesforce, NetSuite, Enable, and reporting platforms.

This role will also serve as the business lead and PMO partner for the implementation of a Salesforce CPQ (or equivalent quoting) solution, helping design scalable quote-to-cash workflows and pricing governance processes (in partnership with cross-functional stakeholders).

This is a hands-on role suited for a growing organization, where the individual will combine analytics, pricing operations, and cross-functional collaboration to support sales growth and pricing discipline.

In This Role, You Will:

Pricing Operations

• Own the internal pricing administration process, including price list updates for new products and ongoing maintenance, contract price loading, and pricing validation across systems.

• Manage pricing data within Salesforce, NetSuite, and pricing tools, ensuring consistency and accuracy.

• Support review and approval of special pricing requests and discount structures in accordance with sales team pricing approval matrix.

• Maintain internal pricing tables and discount frameworks used by Sales and Finance.

• Monitor pricing discrepancies and resolve issues with Sales, Sales Operations, Customer Service, Business Intelligence, and Finance teams.

Contract & Rebate Administration

• Drive the pricing contract lifecycle process, including rebate and contract verification, amendments, and updates across Enable, Salesforce, and NetSuite.

• Act as liaison between Sales, Sales Operations and Accounts Receivable to ensure accurate rebate calculations and timely payments.

• Validate rebate eligibility, track rebate accruals, and assist with reconciliation processes.

• Maintain contract membership data (e.g., hospital systems, GPO participation).

• Coordinate contract pricing updates with internal stakeholders.

Customer Report Validation & Ownership

• Own the validation and distribution of customer-facing reports, including utilization reports, rebate reports, and contract performance summaries.

• Ensure data accuracy between internal systems and customer reporting outputs.

• Investigate discrepancies between internal sales data and customer-submitted utilization reports.

• Work with Sales and Finance to resolve customer reporting questions and audit requests.

Pricing Analytics & Management Reporting

• Collaborate with Sales Operations and Business Intelligence to build a pricing and contract dashboard for Sales leadership visibility.

• Provide analytics on pricing performance, Rebate/discount trends and contract utilization.

• Deliver data-driven insights to Sales leadership to inform pricing decisions and contract negotiations.

• Monitor pricing KPIs and communicate findings to commercial leadership.

Quoting/CPQ Implementation & Quote-to-Cash Process

• Serve as the commercial operations project manager leading the implementation of a quoting (CPQ or other) platform within Salesforce.

• Define and translate business requirements for pricing rules, approval workflows, contract price logic, and quoting processes.

• Support testing, rollout, and adoption of quoting tools.

• Work with internal teams and consultants to improve quote-to-cash workflow efficiency.

Process Improvement

• Develop standard operating procedures (SOPs) for pricing and contract administration.

• Identify opportunities to streamline pricing workflows and reduce manual processes.

• Improve visibility and governance around pricing approvals and contract compliance.

People Leadership

• Lead, coach, and develop direct reports by setting clear performance expectations, providing regular feedback, and supporting team member's growth and career development in alignment with company goals.

• Foster a high-performing, inclusive team environment by promoting cross-functional collaboration, modeling Calyxo's values, and ensuring team members have the resources, clarity, and support needed to succeed.

Who You Will Report To:

• Sr. Director, Customer Service

Requirements :

• 8+ years of experience in pricing, contracts, commercial operations, or revenue operations.

• Experience in medical device, healthcare, or life sciences industry.

• Experience supporting pricing administration, contract pricing, or rebate processes.

• Understanding of GPO contracts, hospital pricing, rebates, and distributor pricing.

• Experience supporting customer reporting and contract compliance.

• Strong analytical skills and experience working with commercial data.

• High degree of accuracy and attention to detail.

• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.

• Strong oral, written and interpersonal communication, with the ability to work effectively in a lead role with cross functional teams.

• Proficiency in MS Word, PowerPoint, and advanced Excel.

Preferred

• Experience with Salesforce CPQ or other quoting platforms.

• Experience with BI tools such as Tableau or Power BI.

• Experience

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