Sr Business Mgmt Analyst (US)

About this role

Work Location: Overland Park, Kansas, United States of America Hours: 40 Pay Details: $72,280 - $108,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Business Management, Strategy & Support Job Description: The Sr Business Mgmt Analyst provides specialized business management guidance and support for a functional area and implement policies/processes and/or initiatives to meet business management, strategy and governance objectives. May provide complex reporting, analysis, and assessments at the functional or enterprise level.

Depth & Scope: • Works independently as the senior analyst /subject matter expert and may coach and educate others • Considered a subject matter expert within a given area • Oversees and/or independently performs tasks from end to end • Focus on short to medium -term issues (e.g. monthly-quarterly)

Education & Experience: • Undergraduate degree • 5 + years relevant experience

Preferred qualifications: • Bachelor’s degree or equivalent professional experience in business, finance, technology, operations, product support, project management, or a related field preferred. •  3+ yrs of experience with FIS or other banking technology vendor platforms. • Professional certifications in business analysis, Agile, project management, payments, treasury management, risk, or financial services are a plus. • Comfort operating in a hybrid, matrixed environment with evolving priorities, tight timelines, and high visibility deliverables. • Direct experience supporting TD eTreasury or similar commercial online banking platforms. • Knowledge of Treasury Management client onboarding, servicing, implementation, training, and support models. • Experience supporting platform upgrades, customer migrations, authentication or token replacement initiatives, fraud-prevention campaigns, or digital banking modernization programs. • Familiarity with issue escalation, self-identification processes, operational risk reviews, procedure management, control documentation, and internal governance routines.

• Experience creating customer-facing communications, training guides, knowledge center content, FAQs, release notes, meeting materials, and executive updates. • Ability to analyze issues, customer pain points, service trends, data points, and operational impacts to support recommendations and practical improvements. • Proficiency with Microsoft Office, SharePoint, Teams, Excel, PowerPoint, Jira, Confluence, ServiceNow, or similar collaboration, reporting, documentation, and project tracking tools.

• Excellent written and verbal communication skills,

Customer Accountabilities: • Provides specialized business management related advice/support to management / leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understand trends, identify issues and opportunities and provide recommended action to management • Leads on the implementation of initiatives in support of the overall business/function strategy • Manages a set of business management work activities requiring coordination across multiple areas • Supports / manages the integrated implementation of policies/processes / procedures / changes across multiple functional areas • Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities

Shareholder Accountabilities: • May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level • Develops and delivers presentations/communications to management or broader audience • Adheres to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies • Identifies variances and contributes to the analysis, due diligence and implementation of initiatives and/or business operations within defined area of responsibility • Supports development and/or/implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

Employee/Team Accountabilitites: • Continuously enhances knowledge/expertise in own area • Keeps current on emerging trends/developments and grow knowledge of the business, analytical tools and techniques • Prioritizes and manages own workload to deliver quality results and meets assigned timelines • Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely interest • Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency • Establishes effective relationships across multiple business and technology partners, program and project managers • Participates in knowledge transfer within the team and business units

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% • Domestic Travel – Occasional • International Travel – Never • Performing sedentary work – Continuous • Performing multiple tasks – Continuous • Operating standard offi

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