Sr. Business Development Representative - Strategic

About this role

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here !

Department: Sales

The North America Sales organization at Signifyd is dedicated to empowering e-commerce businesses to grow fearlessly by eliminating fraud, preventing chargebacks, and safeguarding their bottom line. Our primary focus is on driving new logo acquisition, partnering with online merchants across diverse industries—from leading enterprise retailers to rapidly growing e-commerce businesses—to maximize their revenue by approving more legitimate orders and significantly reducing the financial burden of fraud and consumer abuse.

We provide a cutting-edge Commerce Protection Platform that leverages advanced ML and our vast global Commerce Network to deliver real-time, guaranteed decisions on every transaction. To effectively penetrate and expand within the market, our team thrives on deep cross-functional collaboration. We work hand-in-hand with Solutions Engineering to craft bespoke demonstrations, Marketing for targeted outreach campaigns, Product for roadmap insights and deep-dives, and Customer Success to ensure seamless onboarding and long-term value for our new clients. This integrated approach is essential as we deliver unparalleled value and secure the trust of new merchants across North America.

The Role:

Signifyd is seeking a highly motivated, multi-disciplined and results-oriented Sr. Business Development Representative (Sr. BDR) to join our strategic sales team. In this crucial role, you will be instrumental in creating pipeline in our high tier segments. You will support our sellers, known as Strategic E-commerce Partners, in ensuring the early stage pipeline has enough support to progress towards booking. This position offers an exciting opportunity to contribute directly to our strategic goals, be compensated for it, and drive opportunities to our closers.

Responsibilities:

• Targeted Business Development Outreach:

• Identify and research potential high-value target accounts aligned with our strategic objectives based on internal and external signals, and intent.

• Develop and share engagement plans, contact mapping and create account strategy briefs for the senior sellers and leadership.

• Execute targeted outreach strategies both independently and cross-functionally with the marketing function (e.g. campaigns, social selling, networking, in-person events) to generate qualified leads and progress existing pipeline.

• Quickly gain an understanding of our key value propositions, trends, and the payments and fraud space in order to craft compelling and personalized stories.

• Schedule and conduct initial discovery calls and meetings to understand prospect needs and determine fit.

• Although optional, a desire to attend industry events that will be a key driver of understanding the dynamic of eCommerce and building relationships.

• Maintain accurate and up-to-date records of all outreach activities and prospect interactions in our CRM system.

• Middle-of-Funnel Deal Management:

• Collaborate closely with Strategic Ecommerce Partners to nurture qualified opportunities.

• Act as a key point of contact for prospects, address inquiries with urgency and maintain open lines of communication with opportunity owners.

• Maintain meticulous records of deal status, activities, ownership of action items and key milestones within the CRM.

• Collaboration and Reporting:

• Work closely with Marketing, Sales Operations, Partnerships and other internal teams to ensure alignment and optimize the sales process.

• Provide regular reports on outreach activities, lead generation metrics, and deal progression status currently on a weekly basis with leadership.

• Contribute to the development and refinement of our sales strategies, processes and best practices.

• Stay up-to-date on industry trends, competitive landscape, and best practices in sales development and deal management; uncover gaps and communicate those internally.

Qualifications:

• 4+ years of experience in a sales development, business development, account management or similar role. Understanding of ecommerce, payments or fraud is a plus.

• Proven track record of successfully generating qualified leads through proactive outreach; you know your process and can apply it in any model.

• Understanding of longer term deal cycles and how opportunities progress through a sales pipeline.

• Excellent written and verbal communication skills, with the ability to craft compelling and professional messaging; Strong AI skills.

• Proficiency in using CRM systems (e.g., Salesforce, Outreach, LinkedIn SalesNav) and other sales enablement tools.

• Ability to work independently and as part of a unique and collaborative team; open to supporting projects for the betterment of the Market Intelligence & Development team.

• Strong organizational and time management skills with a keen attention to detail.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)

• 401K Match

• Stock Options

• Annual Performance Bonus or Commissions

• Paid Parental Leave (12 weeks)

• On-Demand Therapy for all employees & their dependents

• Dedicated learning budget through Learnerbly

• Health Insurance

• Dental Insurance

• Vision Insurance

• Flexi

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