Sr. Analyst, Retail Technology

About this role

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Job Title: Senior Analyst Retail Technology

Primary Purpose: The Senior Analyst, Retail Technology will support the execution of Tapestry’s global Store Experience Transformation by delivering and sustaining modern, secure, and scalable retail technology solutions across store environments. This role will partner closely with cross-functional teams—including infrastructure, InfoSec, engineering and business stakeholders—to deploy and support technologies such as POS, RFID, traffic analytics, and mobile platforms.

The successful individual will bring strong technical expertise, operational execution capability, and collaborative communication skills, contributing to global initiatives while ensuring adherence to security, compliance, and performance standards.

The successful individual will leverage their proficiency in Global Retail Technology to...

Technology Deployment & Support

Support deployment and configuration of retail technologies including cloud based POS, RFID, traffic counting, mobile devices, and payment terminals Assist with hardware rollout execution, ensuring standards are met across store environments Provide operational support for production systems, including troubleshooting and continuous improvement

Device & Identity Management

Administer and support endpoint environments across iOS, Windows, and MacOS devices using Intune and Jamf Support implementation and maintenance of Entra ID (Azure AD) and Conditional Access policies Develop and maintain automation scripts (PowerShell, VBS) to improve operational efficiency and system reliability

Security & Compliance Awareness

Ensure adherence to PCI-DSS requirements in store technology environments Follow established security and compliance guidelines when managing devices, systems, and configurations Partner with InfoSec teams to align on best practices for secure implementations

Program Execution & Agile Delivery

Contribute to project execution using Agile/Scrum methodologies, including sprint planning, backlog updates, and deliverable tracking Support implementation timelines, issue resolution, and escalation as needed Participate in pilot programs and assist in scaling solutions globally

Cross-Functional Collaboration

Collaborate with global teams across regions, functions, and time zones to support consistent delivery Communicate effectively with both technical teams and business stakeholders Provide clear status updates and documentation related to deliverables, risks, and progress AI-Enabled Operations & Insights

Use AI-assisted tools and data-driven insights to help identify trends, improve support processes, accelerate issue triage, and enhance operational decision-making across retail technology environments Support evaluation and adoption of AI-enabled capabilities where appropriate, including automation, analytics, and intelligent support tools, while aligning with security and compliance standards Apply sound judgment in the responsible use of AI to improve productivity, documentation quality, and service outcomes without compromising accuracy, privacy, or governance requirements

The accomplished individual will possess...

Technical Skills

Hands-on experience with: Windows scripting (PowerShell; VBS in production environments) Entra ID / Azure AD and Conditional Access policies Endpoint management platforms (Intune, Jamf) Familiarity with: Retail systems including POS, RFID, traffic analytics, and mobile device ecosystems Store hardware configuration and rollout processes

AI & Automation

AI literacy with the ability to use AI-assisted tools to improve analysis, documentation, support workflows, and operational efficiency Exposure to intelligent automation, data analysis, or predictive insights that support troubleshooting, reporting, and service optimization Understanding of responsible AI practices, including attention to data quality, privacy, security, and appropriate human oversight Security & Compliance

Foundational understanding of PCI-DSS standards Awareness of secure device and identity management practices

Program & Delivery Knowledge

Working knowledge of Agile/Scrum frameworks Exposure to project-based delivery and cross-functional coordination

Collaboration & Communication

Strong cross-functional communication skills Ability to translate technical tasks into clear updates for stakeholders Proven ability to work ef

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