Specialty Services Engagement Manager

About this role

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values • Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

The ideal candidate will be located in one of the follow states: CA, GA, or FL

Job Summary:  

The Specialty Services Engagement Manager   is responsible for   advancing in-network referrals and optimizing network   utilization   through strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care within   LifeStance’s   comprehensive services.   Scope may adapt based on business needs, market dynamics, and organizational priorities .  

Duties/Responsibilities:  

1. Internal Marketing & Communication  

• Educate internal stakeholders and affiliated partners, as   appropriate , on services, specialties, and capabilities across the organization  

• Promote the use of clinical pathways and other best practices to guide   appropriate , evidence-based referrals  

• Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)  

• Highlight success stories and emerging opportunities to foster collaboration and awareness  

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2. Provider Relationship Building & Engagement  

• Build and   maintain   strong relationships with referring providers and care teams across assigned regions or service lines  

• Serve as a key liaison to   facilitate   communication, resolve concerns, and enhance the referral experience  

• Identify   provider needs and barriers through ongoing engagement, feedback, and data insights  

• Promote network engagement and loyalty through education, support, and continuous improvement efforts  

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3. Data Analysis & Strategic Planning  

• Analyze referral patterns and trends to   identify   insights, risks, and opportunities for optimization  

• Monitor network   utilization   and contribute to performance tracking across service lines  

• Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals  

• Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives  

4. Operational Support & Problem Solving  

• Identify   and reduce referral leakage   by understanding root causes and   scalable   solutions.  

• Facilitate access to care ,   improve   scheduling   efficiency,   and   eliminate   barriers to specialty services.  

• Act as a resource   to resolve issues related to referrals, communication, or coordination among providers and departments.  

• Participate in and/or lead special projects and initiatives as business needs evolve  

Required Skills/Abilities:   

• Strong understanding of referral processes, clinical workflows, and healthcare service delivery.  

• Excellent interpersonal, communication, and relationship management skills.  

• Analytical mindset with the ability to interpret data and develop actionable strategies.  

• Knowledge of CRM tools, EMRs, and referral management systems preferred.  

• A commitment to continuous learning and improvement based on current clinical best practices and standards of care .  

• Effective at communicating and translating complexity to a clinical audience  

• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements   

Education and Experience:  

• Bachelor's degree   in healthcare administration, business, marketing, or   a related   field .   Master’s   preferred . Clinical Licensure & Experience in patient care delivery   a strong   plus.  

• 3–5 years of experience   in healthcare provider relations, network   engagement, or   care coordination.  

• Other experience or certification requirements  

Physical Requirements:    

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• While performing the duties of this job, the employee   is regularly required to   sit, stand, bend,   talk   and   hear . The employee is   frequently   required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth   perception   and the ability to adjust focus.  

In Office and Travel Requirements:  

• Remote   with flexibility to t ravel up to   50% of the time to engage clinicians and leadership teams across accountable geographies  

COMPENSATION:  $100,000 - $110,000/annually

LifeStan

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