Specialist Solutions Architect - OT

About this role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We're looking for a Specialist Solutions Architect - OT to join our field Speclialist team. This is a key individual contributor within Zscaler's specialty go-to-market organization, responsible for driving customer-facing technical engagements across OT and industrial security environments globally. The role spans Zscaler's OT-relevant technology portfolio - Zero Trust Branch, deception, Privileged Remote Access, and Zscaler Cellular - and combines two jobs in one: the business owner who builds and develops a territory of demand, and the high-level architect who designs the target state. This role owns engagements end to end: generating demand from a defined target account base, leading consultative first meetings and in-depth architecture workshops, contributing to Proof of Value design, and feeding structured field evidence back to product and sales teams to advance Zscaler's OT security solution.

What You'll Do (Role Expectations)

• Generate and develop OT demand. Work from a scored target account list, customer advisory boards, industry events, and structured outbound, converting first meetings into in-depth architecture workshops.

• Own the solution across the OT portfolio and lead target-state design. Architect across Zero Trust Branch (ZTB), deception, Privileged Remote Access (PRA), and Zscaler Cellular - selecting and combining capabilities against the customer's environment rather than leading with a single product. Align designs to ISA/IEC 62443 and the Purdue Model, integrating ZIA, ZPA, and ZDX where relevant, and position Zscaler as the core solution for securing industrial environments, bridging business intent and technical execution through high-level target-state designs.

• Deliver the OT consultative motion end to end within a defined, instrumented engagement process. Lead from first-meeting narrative through architecture workshop, working alongside the account team and SE, and aligning security and network stakeholders who often hold different views of the target state. Every engagement is logged from first meeting forward, Product Engagement (PE) entries are opened at the architecture-workshop gate, and each workshop produces a structured feedback report that is translated into voice-of-customer input for product teams.

• Contribute to PoV design and business value. Shape Proof of Value design and planning and remain aligned through execution without directly performing the PoV, collaborating closely with SE and specialist teams. Partner with Zscaler's business value assessment team to construct a cost consolidation map detailing tool consolidation, time savings, and cost reductions.

• Extend the motion beyond your own engagements. Use AI and automation as a force multiplier in your own workflow - content creation, research, engagement preparation, process automation - and drive adoption across the team. Build OT thought leadership through blogs, industry-event presence, and advisory-board content, and deliver field enablement sessions across core, specialty, and partner teams that produce reusable enablement artifacts.

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution. You treat the OT motion as a territory you own - you build your own pipeline of conversations, are comfortable initiating customer contact, and treat a quiet calendar as a problem you own.

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly. You adopt AI and automation tools in your own work without being asked, and you pull others forward - showing teams how these tools drive efficiency, from content creation to process automation.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback - knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You give and take candid fee

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