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Solutions Engineer, New Business

Redwoodsoftware

Remote · USSaaS

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About this role

Solutions Engineer, New Business (JSCAPE)

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric, with AI embedded across the automation lifecycle, Redwood accelerates the path to autonomous operations. JSCAPE by Redwood is the enterprise MFT platform within that fabric: a platform-independent, protocol-universal secure file transfer solution trusted by more than 1,000 enterprises in 57 countries, with a zero-breach track record since 1999 and active third-party certifications that most MFT providers can't match. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations free up their people to focus on the work that actually moves the business forward.

CORE VALUES

• One Team. One Redwood.

• Make Your Own Weather

• Obsess over Customer Success

• Work the Problem

• Be Curious

• Own the Outcome

• Respect Each Other

YOUR IMPACT

In 2023, a critical vulnerability in a widely deployed enterprise file transfer platform exposed more than 2,700 organizations to data exfiltration. Overnight, file transfer moved from an infrastructure line item to a boardroom agenda. Enterprise buyers accelerated plans to replace legacy FTP tooling, point solutions, and patched-together scripts with platforms built for the current threat environment. The global MFT market is valued at $2.1 billion and projected to grow at 11.2% CAGR through 2034, driven by regulatory pressure, rising data volumes, and tighter accountability requirements around how sensitive data moves between organizations.

JSCAPE has held a zero-breach record since 1999. It supports SFTP, FTP/S, AS2, OFTP2, HTTP/S, WebDAV, and more, with active certifications including SOC 2 Type I and II, ISO 27001, Drummond Certified, and FIPS 140-2/3. Redwood is a Gartner Magic Quadrant Leader for Service Orchestration and Automation Platforms two years running. In a market where buyers have watched high-profile breaches play out in real time, that combination closes gaps other vendors struggle to explain away. We're growing the Solutions Engineering team to meet the demand. In this role, you're the technical resource for enterprise buyers in regulated industries, walking them through what JSCAPE does and whether it fits their security and compliance requirements.

• Cover the full MFT surface area. Present and position JSCAPE's capabilities across its core use cases: B2B trading partner file exchange, internal process automation, secure data movement in regulated industries, legacy FTP consolidation, and hybrid/cloud deployment. You won't be a specialist in every protocol or industry vertical on day one, but you'll develop enough depth to lead discovery and qualify the right technical fit for each prospect.

• Demonstrate JSCAPE with security and compliance fluency. Deliver technical presentations and live product demonstrations that translate JSCAPE's security architecture (protocol coverage, encryption depth, audit trails, authentication controls, and certification posture) into concrete compliance outcomes and risk reduction for buyers in regulated industries.

• Use AI tools as a standard part of how you work. Leverage LLM-based research, prompt-driven workflows, and AI productivity tooling to accelerate demo preparation, account research, competitive analysis, and technical documentation.

• Position confidently in a competitive MFT market. Develop a working understanding of the MFT competitive field well enough to articulate JSCAPE's differentiation, handle objections live, and understand why you win and why you lose, especially in security-led and compliance-driven evaluations.

• Structured evaluations. Lead proof-of-concept work with prospects to validate integration scenarios, demonstrate protocol flexibility, and prove security and compliance outcomes, including API integration and light scripting (REST APIs, Python, bash) where needed to close technical gaps.

• Build toward Redwood's broader platform. As your capabilities grow, develop fluency across Redwood's broader product set, including RunMyJobs for Service Orchestration and Automation, to position JSCAPE as part of an integrated enterprise automation story rather than a standalone product.

• Stay ahead of the MFT, security, and compliance space. Keep building your understanding of how the category is developing, from AI-driven security monitoring and anomaly detection in file transfer infrastructure to emerging regulatory frameworks and protocol standards, and bring that context into every prospect conversation.

• Uphold Redwood's standards. Maintain the highest ethical standards across all customer-facing work, representing the company with professionalism and technical credibility at every level of the prospect organization.

What we're looking for in how you work:

• Resourceful: You're constantly curious and keep building your AI and technical knowledge as a regular part of the job, not a separate initiative.

• Competitive: You bring initiative, confidence, and a results-oriented mindset to every pursuit.

• Goal-Oriented: You set meaningful objectives, track them rigorously, and hold yourself accountable to outcomes.

• Detail-Oriented: You're organized and exercise sound judgment, able to manage multiple technical evaluations and sales cycles simultaneously without things falling through.

• Communicator: You can explain security protocols, compliance requirements, and integration architecture clearly to both a network engineer a

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