Solutions Consultant - Jordan

About this role

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe.

Showcase the value of the Immersive One platform and secure the technical win alongside a team of the brightest minds in cybersecurity. At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on!!

Immersive is the cyber proving ground for the AI enterprise. Through Immersive One, organizations can test whether people, AI-enabled workflows, cyber security teams, agents, and leaders can perform securely under realistic pressure, then turn that performance into evidence they can use to improve, benchmark, and report readiness.

Trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave™ 2026, Immersive helps organizations prove AI can be adopted safely, teams can develop and defend at AI speed, leaders can lead through crisis, and AI agents can be validated before they are trusted in live workflows

https://www.immersivelabs.com/why-immersive-labs

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than $180 million and been voted a Best place to work on multiple occasions!

https://www.immersivelabs.com/company/our-story

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Solutions Consultant - Jordan We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Experience team as a Solutions Consultant based in Jordan covering the METNA & APAC region.

The Scale Team at Immersive is a high-velocity engine that serves a large volume of customers and prospects through a fast, repeatable, digitally-led motion. As a Solution Consultant on the Scale Team, you'll own technical pre-sales and the first two months of onboarding across many accounts, and deliver one-to-many enablement that gets customers to value quickly and supports their migration to the Immersive One Core platform.

This is a role for someone who's energised by breadth, pace, and impact at scale — who'd rather run a sharp, repeatable motion across many customers than immerse deeply in a single account. You'll work as part of the Scale Team alongside our Inside Sales Reps and Customer Operations, turning qualified opportunities into demos, trials, onboardings, and adoption — fast!

WHAT YOU'LL DO

PRE-SALES DEMOS AND TRIALS

- Deliver product demonstrations built on the qualification Sales has completed, tailored quickly to the prospect's use case

- Rank solution fit (Green / Yellow / Red / NA) to steer where Sales invests their time

- Set up and run in-platform free trials, with one or two coaching sessions to guide prospects through the key features — proving value live, without bespoke success plans or post-POV reports

- Answer technical questions and flag obvious blockers early

- Maintain strong working knowledge of the Immersive platform and competitor technologies

ONBOARD NEW CUSTOMERS (FIRST 60 DAYS)

- Run kick-off sessions and deliver a contained onboarding within a strict two-month window across a small number of meetings

- Provide light-touch integration guidance — point customers to documentation and standard connectors, and route deeper technical needs to Support

- Run month-one and month-two check-in and coaching sessions, with the digital academy as the core enablement engine

DRIVE ADOPTION AND MIGRATION AT SCALE

- Deliver one-to-many activities — webinars, workshops, and Cyber Digital Bootcamps — to drive adoption and value across the customer base

- Support the phased migration of Standard customers to Immersive One Core, contributing to repeatable enablement content and self-serve resources

- Re-engage on expansion when a signal appears, running the same light demo / trial-coaching motion for the expansion scope

ACROSS EVERYTHING

- Partner closely with Inside Sales Reps and Customer Operations to keep the motion efficient

- Serve as the voice of the customer to our product, content, and engineering teams to influence innovation

- Stay informed of evolving threats, AI, trends, and new technologies

SOUNDS GOOD? WE’D LOVE TO HEAR FROM YOU IF YOU HAVE PROVEN EXPERIENCE IN THE FOLLOWING AREAS, BUT DON’T WORRY IF YOU DON’T HIT EACH ONE EXACTLY, ALTHOUGH EXPERIENCE WORKING WITHIN CYBERSECURITY IS ESSENTIAL:

- 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role — ideally in a SaaS or cybersecurity environment

- Comfortable working at high volume and pace, running repeatable motions across many accounts and keeping engagements within tight time boxes

- You're a confident presenter to both technical and non-technical audiences, including one-to-many formats such as webinars and bootcamps

- Able to qualify and prioritise quickly, and to communicate technical concepts in a clear, jargon-free way

- Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)

- Knowledge of information security concepts, domains, compliance, and standards

- Experience delivering onboarding, enablement, or one-to-many sessions at scale

- Familiarity with product-led growth (PLG) or digitally-led customer motions

- Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments would be useful b

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