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Solution Analyst I (Weekend Shift)

Milwaukee Tool

Olive Branch, MS, USonsite

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About this role

Job Description:

This is a Weekend Shift: Friday-Sunday 6:00 am- 6:00 pm

**Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.

The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One.

Duties and Responsibilities • Provide day-to-day and on-call second and third tier end user application support • Manage SLA’s and ensure operations is supported via Service Now ticketing system • Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction • Prepare accurate and detailed requirement specification documents and functional technical specification documents • Understand the relationship between functional and technical requirements • Identify the current – future- state business processes • Provide a technical development support for development and system configurations and automation requirements • Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions • Coordinate with business users to identify functional cases and establish test scenarios and results • Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality

Education and Experience Requirements • Requires education equivalent to four years of high school OR 2 year IT degree preferred • ITIL Certification Preferred • 2+ years of work experience in business analysis or an IT related position • Exposure to IT business applications and methodologies required • Prefer 1+ years of hands on experience with business systems / processes:   WMS, ERP, CRM, BI or other business applications • Strong math and analytical skills • Experience in writing SQL queries • Knowledge of warehouse management systems; High Jump experience a plus • Working knowledge in MS Office • Knowledge of radio frequency scanning process and devices • Excellent communication skills • Computer skills

Qualifications / Preferred Qualifications • Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements • Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders • Demonstrate knowledge of project management skills including planning, scheduling and execution • Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs • Ability to gather business requirements, process flows, and use case scenarios • Make recommendations for process improvements, documentation standards, procedures, and / or guidelines • Strong verbal and written communication skills across functional audiences with different backgrounds • Strong SQL Skills

Milwaukee Tool is an equal opportunity employer.

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