Software Engineer Manager - Customer Platform Engineering(Remote)

About this role

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture. Key Responsibilities:

• 30% Delivery & Execution: • Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions • Documents, reviews and ensures that all quality and change control standards are met • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases • Works with vendors and partners for the successful implementation of critical tooling and platforms • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment • Evaluates new technologies for adoption across the enterprise • Participates in and leads review board sessions to drive consistency across the enterprise • Fills in on product teams for engineers who are out of the office • 10% Support & Enablement: • Fields questions from engineers, product teams, or support teams • Monitors tools and participates in conversations to encourage collaboration across product teams • Provides application support for software running in production • Acts as a technical escalation point for the engineers on the team • 50% People: • Provides leadership, mentoring, and coaching to Software Engineers • Attracts, retains, and develops top talent to build a world class Software Engineering Team • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests • Acts as a proponent of modern software development practices • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) • 10% Learning: • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations • Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports: • Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements: • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Mastery of an object oriented programming language (preferably Java) • Must be legally permitted to work in the United States

Preferred Qualifications: • 6-8 years of engineering leadership experience, with a track record of growing engineers and delivering complex, distributed systems at enterprise scale • Deep fluency in AI-augmented engineering — you actively use and champion tools like GitHub Copilot, Gemini Enterprise, and Claude, and you hold your team accountable to measurable AI adoption • Comfortable with agentic workflows, MCP integrations, and responsible AI governance in production environments • Strong foundation in modern backend engineering: Java, Spring Boot, GCP, Cassandra, distributed search (Solr, Elasticsearch, MongoDB) • Experience driving platform reliability, observability, cloud cost optimization, and security compliance across large-scale microservices • Ability to lead through ambiguity, manage cross-team dependencies, and drive change across a large engineering organization

• Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education: • No additional education

Minimum Years of Work Experience: • 5

Preferred Years of Work Experience: • No additional years of experience

Minimum Leadership Experience: • None

Preferred Leadership Experience: • None

Certifications: • None

Competencies: • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Communicates Effecti

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