Software Engineer II - Infrastructure & Operations

About this role

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Technical 408

Pay Range: $118,900.00 - $178,500.00 Job Description

The Software Engineer II is an early- to mid-career contributor with a mix of formal education and experience in software engineering and enterprise platform administration. They are responsible for the research, design, configuration, development, analysis, testing, implementation, and support of software operating systems, enterprise applications, and digital asset management solutions. They communicate project information to clients, project managers, and other design personnel. They maintain strong working relationships with clients and staff, write and maintain complete documentation, support team members, and keep management informed of status and significant problems.  

Primary Responsibilities • Acts as a contributing member in assigned area within software engineering and enterprise platform administration. • Maintains accountability for the quality of services in their assigned area and the success of assigned projects, ensuring on-time, on-budget, and on-scope delivery. • Administers and maintains the Nuxeo Digital Asset Management (DAM) platform, including configuration, user access, metadata management, workflow administration, upgrades, vendor coordination, and operational support. • Demonstrates competence in enterprise content management and digital asset management platforms, including platform configuration, integrations, workflow administration, metadata management, and user support. • Contributes formally and informally to team effectiveness. • Participates in knowledge-transfer activities to grow expertise and contribution. • Speaks authoritatively and accurately on questions related to their area of ownership. • Contributes directly to the rapid identification of system problems, minimizing time to service restoration. • Applies strategies and tools to validate platform functionality, integrations, configurations, upgrades, and maintenance activities while balancing quality, reliability, and operational efficiency. • Interprets functional, non-functional, and business requirements into platform configurations, integrations, and technical solutions; identifies gaps, risks, and deficiencies and proposes solutions. • Writes technical requirements and documentation that others can interpret into system realizations. • Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities • Understanding of software development and enterprise application support processes, including planning, measurement, coding, testing, reuse, tools, abstraction, security, integrations, and operational support. • Ability to employ tools and techniques for enterprise platform administration, digital asset management, content management, integrations, database management, and automation. • Ability to design and implement platform configurations and integration solutions that meet functional and non-functional requirements while appropriately considering security, scalability, and reliability. • Understands the strengths, weaknesses, and tradeoffs among SDLC models. • Understands the implications of Software as a Service; administers and supports cloud-based platforms, evaluates performance and reliability, and uses data and metrics to analyze KPIs. • Ability to explain a system's value and how subsystems inter-operate; able to partner with Operations on problem-solving. • Demonstrates a sense of urgency in seeking solutions. • General awareness of the higher education landscape, particularly online education delivery. • Willingness to try new things and adopt innovative ideas when presented. • Ability to contribute to a strong, cohesive team through professional interactions. • Ability to engage others at the right level and time; communicates effectively in group settings by knowing the audience, listening, and being responsive; identifies problems and escalates appropriately. • Ability to identify risks and discuss impact with senior engineers or managers.

Minimum Qualifications Education • Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience • Three years of experience administering, configuring, supporting, or developing enterprise content management, digital asset management, or other business-critical enterprise applications. • Two years of experience working with REST APIs, system integrations, Java, JavaScript, or similar enterprise technologies. • Experience administering SaaS or enterprise platforms, including user access management, configuration, troubleshooting, and vendor-supported upgrades. • Experience interfacing with databases and integrating third-party products with existing infrastructure. • Expe

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