Software Engineer Associate - Business Intelligence Enablement

About this role

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Associate within PNC's Business Intelligence Enablement organization, you can be based in Strongsville, OH or Pittsburgh, PA.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.  

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

The Software Engineer Associate supports the organization's reporting, analytics, and business intelligence capabilities by partnering with stakeholders to develop and enhance Business Intelligence solutions using tools such as Power BI, Tableau, and Insight Rocket.

This role serves as a key resource for the Business Intelligence user community, providing guidance, troubleshooting support, training, and enablement while helping maintain Business Intelligence governance standards and best practices.

The Software Engineer Associate will also contribute to platform adoption, product planning, and AI-driven support initiatives, leveraging data, user feedback, and emerging technologies to continuously improve reporting services, user experience, and data-driven decision making across the organization.

Core Responsibilities • Assist business partners in the design, development, and enhancement of business intelligence solutions using Power BI, Tableau, and Insight Rocket to support reporting and analytics needs.  • Support the maintenance and continuous improvement of Business Intelligence governance standards, procedures, and documentation , helping ensure compliance with enterprise policies and best practices.  • Serve as a resource for the business intelligence community by responding to user inquiries, troubleshooting tool-related issues, and communicating upcoming platform enhancements and activities through the Business Intelligence Center of Enablement (BICoE) mailbox.  • Facilitate, on a rotating basis, the Business Intelligence Center of Enablement (BICoE) bi-weekly helpdesk and knowledge-sharing sessions, providing guidance on Business Intelligence tools, reporting techniques, and analytics best practices.  • Administer and enhance the team's AI-powered support agents , leveraging automation to improve tracking, categorization, and resolution of user questions received through email and collaboration channels.  • Assist with Business Intelligence product management and planning activities , including collecting and analyzing usage metrics, adoption trends, and customer feedback to support platform strategy and roadmap decisions.  • Collaborate with Business Intelligence platform administrators, developers, and business stakeholders to identify opportunities for improving reporting capabilities, user experience, and operational efficiency.  • Maintain awareness of emerging analytics, reporting, and AI technologies and contribute recommendations for improving Business Intelligence services and user enablement. 

Preferred Skills & Experience • Experience with business intelligence and data visualization platforms such as Power BI , Tableau , ThoughtSpot , or similar analytics tools. • Strong analytical, problem-solving, communication, and customer service skills. • Interest in data-driven decision making, Business Intelligence governance, reporting technologies, and applied AI solutions. • Knowledge of SQL and relational databases, including an understanding of how to write queries, retrieve data, and support reporting and analytics needs. • Excellent communication, presentation, and customer service skills, with the ability to effectively support and engage both technical and non-technical audiences. • Experience facilitating training sessions, knowledge-sharing forums, workshops, or virtual meetings for large audiences using platforms such as Microsoft Teams. • Ability to translate information for different types of audiences • Experience using the Microsoft 365 suite ( Excel , PowerPoint , Word , Outlook , and MS Teams ) to support collaboration, reporting, and stakeholder communications. • Familiarity with Microsoft Copilot Studio , conversational AI, AI agents, or other automation technologies is preferred. • Understanding of AI agent concepts, workflows, and support use cases, including how AI can be leveraged to improve service delivery and user enablement. • Bachelor's degree in Analytics, Data Science, Information Systems, Business Analytics, Computer Science, Statistics, or a related field.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Microsoft Copilot Studio, Microsoft Power Business Intelligence (BI), Proce

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