Small Business Card Portfolio Performance Product Manager

About this role

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for managing the end-to-end product life cycle, including conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience, and adhering to the Product Risk Management policy. Job expectations may include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities • Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins • Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape • Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence • Manages risk through implementing and monitoring effective controls in partnership with key support partners • Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates • Own end-to-end portfolio performance management, delivering actionable insights that drive client acquisition, engagement, retention, and overall portfolio growth. • Partner closely with Finance, Credit Risk, Digital, Marketing, and Sales teams to analyze performance trends at both portfolio and segment levels, including product, vintage, channel, and client demographics. • Develop data-driven insights and recommendations to inform product strategy, optimize client experiences, and improve business outcomes. • Manage and synthesize competitive intelligence from external vendors such as Argus, Comperemedia, Experian, and other industry sources to benchmark performance, identify market opportunities, and inform strategic decision-making. • Develop executive-level presentations and reporting for senior leadership forums, including CardCo and other key governance and strategy reviews.

Required Qualifications: • Analytical and quantitative skills with experience evaluating performance and developing required reporting that tracks portfolio health and helps drive business decisions across P&L components • Proficient in SAS/SQL with hands on experience querying and analyzing large data sets • Proficient in Microsoft Excel, including advanced formulas, pivot tables, scenario modeling, etc. • Aptitude for developing business cases, performance frameworks, KPI scorecards, and executive reporting to support strategic decision-making • Proven ability to synthesize data from multiple internal and external sources into clear, actionable insights and recommendations. • Excellent verbal and written communication; Comfortable packaging and presenting complex information and insights in a clear and compelling manner to strategic partners and leaders • Ability to proactively identify, analyze, and improve upon existing processes for optimization • Ability to manage varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced environment • Intellectually curious and proactivity identifies and leads research to support go-to-market strategies and tactics, including the optimization of marketing offers, channels, and pricing

Desired Qualifications: • Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics, Mathematics, Engineering, or related field • Experience leveraging analytics and reporting tools such as Tableau, Power BI or similar platforms. • Experi

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