Slate Agent

About this role

ABOUT SLATE

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

WORK HOURS, SCHEDULE, & COMPENSATION The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs.   At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $75,900-$106,000. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. (Chicago, IL)

Must have the ability to travel (up to 25%).

  WHO WE ARE LOOKING FOR  

We   seek   an enthusiastic, organized, and hard-working   Senior   Slate Agent   to join our growing   online and in-person   customer-facing   team. This is an exciting opportunity to join a startup company and shape its future.   Y ou will act as the authentic voice of Slate ,   the very front-line of the organization   both in-person and   virtually ,   an d   partner   closely   with   y our   Manager   to achieve shared goals.   You will partner with your   Manager   to   lead   teammates , special projects,   and   develop relationships with our prospective clients through an educational approach , paying close attention to detail, and   evangelizing our p roduct .   You will   guide customers through   Slate's products, turning fa ns into multipliers .   The ideal candidate will carry with them a deep sense of responsibility for   each indi vidual’s   experien ce with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance.   A high le vel   of self- awareness and a strong natural curiosity to learn would help set the great apart from the good .  

|   WHAT YOU GET TO DO  

Own the Customer Relationship  

• Independently manage a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle, exercising judgment on outreach cadence, communication approach, and escalation decisions  

• Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience without requiring supervisory review for standard issues  

• Discover, manage, and oversee the execution of   Slate a ctivation s,   handling   client interactions a s well as directing   how the brand and product are presented  

Exercise Subject Matter Authority  

• Function as a recognized expert   amongst your peers and customers   on Slate vehicles, EV technology, ownership considerations, and charging infrastructure, providing guidance that directly influences client purchase decisions  

• Independently evaluate client needs and   determine   the most   appropriate product , financing, and delivery configuration, drawing on deep product and market knowledge  

• Fluently navigate complex transaction topics including financing structures, registration requirements, trade-in valuation, and delivery   logistics , advising clients without escalation on all but the most exceptional situations  

• Successfully manage your own customers while taking time to mentor th ose on your team  

Drive Process   and Operational Quality  

• Establish and   maintain   rigorous CRM standards that serve as the system of record for client relationships, with accountability for data integrity across the full customer lifecycle  

• Identify   patterns in client concerns, product questions, and friction points, synthesizing observations into actionable recommendations for leadership on process improvements and communication enhancements  

• Own   the development and refinement of sales , delivery, or service   processes , presenting tangible deliverables such as   client communication templates   or upd at ed SOPs that   elevate team-wide performance  

Make Consequential Decisions Independently  

• Determine   appropriate resolutions   for customer issues within defined authority levels, including accommodations, timeline adjustments, and service recovery, without requiring   Manager   approval for routine determinations  

• Escalate selectively   and   aid your team in problem-solving , distinguishing between issues that fall within personal authority and those that   warrant   Manage r   review  

• Manage competing client priorities and pipeline complexity using independent time management and organizational judgment  

Build Brand Advocacy  

• Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product  

• Bring an entrepreneurial mindset to the role, proactively   identifying   and acting on opportunities to improve outcomes for clients and the business  

|   WHAT YOU BRING TO THE TEAM  

• Bachelor’s or Associate’s   degree is   preferred, but   not   required   given relevant and   commensurate   professional experience.  

• 5 + years of proven experience in Sales or Customer Service roles, ideally with electric vehicles,   their ownership , and electric vehicle charging.   Preference for high-volume retail.   

• Passionate to work for a disruptor in the automotive industry, particularly with EVs.  

• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.  

• Fearlessness and initiative, extremely hardworking,   does   the right thing when no one is looking.  

• Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.  

• Ability to work independently with modest supervisi

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