Site Services Manager

About this role

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Site Services Manager Location(s) AZ (Gaithersburg) - Customer Site MD Job Description

The Site Services Manager leads site-wide support functions—administrative, analytical, procurement, and project management—to ensure efficient, cost-effective, high-quality service delivery. As the primary onsite leader for supplier oversight, purchasing, spend management, and vendor performance supporting laboratory and site operations, this role drives operational excellence, cost-effective procurement of consumables and supplies, and compliance with customer and company requirements.  

Job Responsibilities  

Leadership & Team Management  

• Lead, mentor, and develop a cross-functional team (Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, Procurement Specialist); set clear goals and foster a collaborative, high-performing environment  

• Support employee development through coaching, training, and succession planning  

• Provide functional leadership over site purchasing, supplier coordination, vendor performance, and spend management  

Operational Excellence & Project Management  

• Oversee daily site services operations; identify and implement process improvements and streamlined workflows  

• Partner cross-functionally to support site needs and business priorities  

• Oversee site-level projects to ensure on-time, in-scope, on-budget delivery; collaborate with the Project Manager to prioritize initiatives and manage resources  

• Use data and metrics to evaluate project outcomes and inform decision-making  

Procurement & Cost Management  

• Drive procurement strategy and cost savings initiatives—vendor negotiations, contract optimization, spend analysis—while ensuring compliance with company policy  

• Manage purchasing for laboratory operations, facility services, consumables, office supplies, and other operational support; ensure timely procurement of critical materials and services  

• Monitor budgets and spending trends; report on financial performance and identify cost avoidance, standardization, and efficiency opportunities  

• Partner with customer stakeholders and approved suppliers to obtain quotes and evaluate options for best-value purchasing decisions  

• Place, approve, track, and manage purchases for operational supplies, lab consumables, services, equipment, and facilities-related expenditures  

Data & Reporting  

• Leverage data analytics to identify trends and support strategic decisions; ensure accurate reporting and visibility into KPIs  

• Partner with the Data Analyst to enhance reporting tools and dashboards  

Sustainability (Preferred)  

• Support sustainability initiatives—waste reduction, resource optimization—that improve environmental impact while maintaining cost efficiency  

Additional Responsibilities  

• Serve as the Subject Matter Expert (SME) for cross-functional site services; partner with customer safety representatives to maintain laboratory safety and compliance  

• Participate in floor/building oversight meetings and maintain regular stakeholder communication to proactively address and resolve issues  

• Partner with the Site Lead on talent development, workforce planning, and overall business performance  

• Identify opportunities for service expansion and business growth in collaboration with internal and customer stakeholders  

• Lead hiring activities (interviewing, selection, onboarding) and manage employee performance and disciplinary matters in line with company policy  

• Develop, implement, and maintain SOPs, work instructions, and supporting documentation for consistent service delivery  

• Ensure compliance with all health, safety, environmental, and security policies and procedures  

• Maintain readiness for regional travel based on business needs  

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.  

Critical Skills  

• Proficient in project management, process optimization, and analytical/problem-solving  

• Ability to interpret information and transform it into visual data and reporting  

• Strong communication, interpersonal, and coaching skills, including experience engaging senior-level management  

• Experience working in a compliance-driven environment  

• Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, and others)  

• Self-motivated; able to work under pressure and prioritize conflicting deadlines  

• Ability to work collaboratively with international counterparts to achieve global objectives  

• Experience managing supplier relationships, vendor performance, and purchasing activities for consumables, services, equipment, or operational supplies  

• Proven ability to manage budgets, spending plans, and cost reduction initiatives  

• Understanding of purchase orders, quotations, invoicing, and supplier management practices  

• Experience with ERP, purchasing, inventory management, or similar business systems  

Basic Qualifications  

• Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience)  

• Minimum 5 years managing purchasing activities, supplier relationships, vendor performance, budgets, and cost management initiatives, including placing, approving, tracking, and managing purchases for operational supplies, laboratory consumables, services, equipment, or facilities-related expenditures

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