Site Reliability Engineer/L3 Support

About this role

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Site Reliability Engineer (SRE) / L3 Support Engineer REMOTE

Getting to know us: As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here!  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees 

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• We are looking for a Site Reliability Engineer (SRE) to join our Platform Engineering team and take ownership of the operational health, reliability, and availability of our FedRAMP High cloud platform.

• This role combines modern Site Reliability Engineering practices with advanced production support responsibilities. You will act as the highest level of operational support (L3), proactively identifying and resolving issues before they impact customers, driving continuous improvement, and working closely with engineering teams to improve the reliability and operability of the platform.

• This is not a traditional operations role. You will use automation, observability, and engineering best practices to reduce operational toil while helping development teams build resilient, secure services.

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Due to the nature of the environment, this position requires the successful candidate to be a U.S. Citizen and eligible to work on systems supporting FedRAMP High workloads.

What you will get to do: • Monitor the health, availability, performance, and security of production services.

• Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing.

• Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers.

• Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support.

• Participate in an on-call rotation for critical production incidents.

• Lead incident response activities, including coordination, communication, and post-incident reviews.

• Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence.

• Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures.

• Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators.

• Work closely with software engineering teams to improve service reliability, scalability, and resilience.

• Identify opportunities to automate operational tasks and eliminate repetitive manual work.

• Support production deployments, infrastructure changes, and maintenance activities.

• Assist with disaster recovery exercises, resilience testing, and operational readiness reviews.

• Ensure operational activities comply with FedRAMP High security and compliance requirements.

• Contribute to continuous improvement initiatives across reliability, performance, and operational excellence.

What you will Bring: • U.S. Citizenship (required).

• 3–6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, Platform Engineering, or a senior production support role.

• Experience supporting mission-critical cloud-based production systems.

• Strong understanding of Linux operating systems and networking fundamentals.

• Experience troubleshooting distributed applications running in Kubernetes.

• Experience with public cloud platforms, preferably AWS.

• Experience with infrastructure as code and configuration management.

• Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar).

• Experience using monitoring and observability platforms such as Prometheus, Grafana, CloudWatch, Datadog, Splunk, or OpenTelemetry.

• Experience analysing application logs, metrics, and traces to diagnose production issues.

• Understanding of incident management, problem management, and root cause analysis.

• Strong analytical and troubleshooting skills.

• Excellent written and verbal communication skills.

Preferred Qualifications • Experience supporting systems operating under FedRAMP High, DoD IL5/IL6, or similar regulated environments.

• Experience with Kubernetes in production.

• Experience with AWS services including EKS, RDS, IAM, CloudWatch, Route 53, VPC networking, and AWS Backup.

• Experience with CI/CD pipelines and deployment automation.

• Knowledge of service mesh technologies such as Istio.

• Familiarity with security best practices including IAM, least privilege, vulnerability management, and compliance monitoring.

• Experience with PagerDuty, Jira Service Management, or similar incident management platforms.

• AWS certification (Associate or Professional) is desirable.

What Success Looks Like Within your first year you will: • Maintain high platform availability and service reliability.

• Detect and resolve issues before customers experience impact.

• Reduce mean time to detect (MTTD) and mean time to recover (MTTR).

• Improve mon

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