Services, Full Time Analyst, New York City - US, 2027

About this role

You're the brains behind our work. You’re ready to bring your knowledge from the classroom to the workplace, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success comes with growth. Our program equips you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility—career growth is not a question of if, but when.

What is Services? Citi’s Services organization plays a crucial role in supporting institutional clients through a wide range of innovative solutions, enabling them to navigate complex financial landscapes. Our business provides integrated cash management and trade finance solutions to help multinational corporations, financial institutions, and public sector organizations optimize liquidity, working capital, and streamline transactions globally. Our business also delivers custody, fund administration, collateral management, and performance analytics, helping asset managers, institutional investors, and financial institutions efficiently manage and safeguard assets. With our global reach, including presence in over 90 countries, cutting-edge technology, and client-first approach, we provide seamless solutions that drive business success in an evolving financial world. In this rapidly evolving landscape, we are increasingly leveraging advanced analytics and artificial intelligence (AI) to enhance our offerings, improve efficiency, and provide deeper insights to our clients. This includes utilizing AI-powered tools for predictive analytics, automation of routine tasks, and generating actionable insights from vast datasets to inform strategic decisions across our services portfolio.

We provide you with the knowledge and skills you need to succeed. The Services Analyst Program is a 2.5-year rotational program designed to help you build a broad skill set and accelerate your career growth by gaining exposure to multiple areas within the Services business. The program begins in July and starts with an intensive training and orientation to give you a strong foundation in both the business and Citi's culture. You will then rotate across two different roles within Services based on your interests and the needs of the business, gaining meaningful experience through hands-on projects and exposure to senior leaders. 

Your time here will look something like this: • Conduct market research to assess industry trends and the impact of macroeconomic factors.

• Develop materials that support business development, product commercialization, and revenue growth, identifying opportunities where data-driven insights and AI capabilities can add value. This may involve contributing to business cases for new AI-driven product features or improvements to existing services.

• Assist with process optimization initiatives to enhance efficiency and mitigate risk, potentially exploring how AI/ML tools can automate tasks or improve decision-making. Evaluate the effectiveness of AI-powered automation in improving operational workflows and reducing manual effort.

• Analyze client data to identify opportunities and improve service offerings, leveraging various analytical techniques, including interpreting insights derived from advanced analytical models. You will be exposed to how AI models are used to segment clients, predict behaviors, and personalize service delivery.

• Prepare reports and presentations for internal stakeholders and senior leadership, effectively communicating complex data analysis and potentially insights from AI-driven tools. Clearly articulate the implications and benefits of AI-generated insights for business strategies.

• Participate in networking events, training sessions, and leadership discussions to strengthen your personal and professional development.

We want to hear from you if.. • You are a junior in college, graduating between December 2026 and May 2027, with a preferred GPA of 3.5 or above.

• You have strong analytical and problem-solving skills.

• You are proficient in Microsoft Excel (e.g., data analysis, lookups, basic modeling) and have working knowledge of PowerPoint and Outlook. Exposure to analytical platforms or an eagerness to learn about AI-specific tools (e.g., natural language processing applications, machine learning dashboards) will be beneficial.

• You have an interest in financial services and a drive to learn how technology, including AI, is transforming the industry. Demonstrated curiosity about how AI is being leveraged for efficiency, client experience, and risk management is key.

• You do not require sponsorship for U.S. work authorization now or in the future.

Who we think will be a great fit… We’re looking for motivated individuals who are eager to start their careers at a global organization, tend to think strategically, have an innovative approach to business, and value diversity as much as we do. We know that anyone—not just those with business degrees—can have a knack for business, so we’re open to all disciplines. We’ll also be looking for: • Strong interpersonal and relationship-building skills.

• Excellent communication skills.

• A high level of accuracy, time management, and attention to detail, including a proactive interest in understanding AI methodologies and their application in real-world business scenarios.

• Solid organizational skills and ability to work autonomously – self-starter.

• A high level of personal integrity, commitment to excellence, and a strong desire to learn.

• Resilience to thrive in a fast-paced, high-volume environment.

• A sense of urgency and the ability to execute quickly and efficiently.

Your future at Citi During the program, you will have access to mentorship, career development sessions, and networking opportunities with senior leaders and professionals across Citi. This experience is designed to provide you with a strong foundation to launch a

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