ServiceNow Test Engineer (Secret/Top Secret)

About this role

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award .     

ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with   primary   focus on   a federal program . This role   is responsible for   helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment.  

The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to   validate   requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies.  

Job Location:   Remote work is authorized .    Must support US Eastern time zone working hours .   Preference to candidates who live in the Washington DC metro area .    

*If you accept this position, you should note that ICF does   monitor   employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.   

What You Will Do  

• Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions  

• Design,   maintain , and run automated test suites using the ServiceNow Automated Test Framework (ATF)  

• Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations  

• Validate enhancements, bug fixes, and release changes across development, test, and production environments  

• Track defects, support triage, and verify fixes through resolution using   ServiceNow Agile Development,   Jira   or similar tools  

• Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes  

• Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations  

• Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools  

• Support release readiness, test evidence collection, and UAT coordination  

• V erify configurations and updates align with security and compliance expectations  

What You Must Have  

• Must be a U.S. Citizen and   possess   an active Secret security clearance as required by federal contract  

• Bachelor’s degree in   Computer Science , Engineer, Information   Technology   or   a   related   field  

• 3+ years of experience in software testing, QA, or test engineering  

• 3 + years of e xperience testing ServiceNow applications or comparable enterprise workflow platforms  

• 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies  

What We Would Like You   To   Have  

• Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools  

• Experience performing functional, regression, integration, and UAT testing  

• Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation  

• Ability to write clear test cases, test steps, and defect reports with strong attention to detail  

• Working knowledge of federal delivery security and compliance-sensitive delivery environments  

• Experience supporting ServiceNow   enhancements, releases, or workflow changes   in a federal environment  

• Familiarity with FedRAMP, security validation, or compliance-focused testing practices  

• Experience   validating   workflow dependencies, data updates, and role-based access behavior  

• Exposure to release management, smoke testing, and test evidence collection  

• Familiarity with Agile ceremonies and collaboration with analysts and developers  

Professional Skills   

• Strong analytical, problem-solving, communication, and stakeholder collaboration skills  

• Proactive, detail-oriented, and highly communicative  

• Able to work effectively in a fast-paced environment with shifting priorities  

• Comfortable working independently while coordinating closely with a delivery team  

#icfcleared #Li-cc1 #Indeed

Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommo

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