ServiceNow Implementation Consultant

About this role

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description: What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

As a ServiceNow Cloud Solutions team member in Crowe’s Consulting Practice, your role will focus on helping clients resolve business challenges through the design, implementation, and optimization of ServiceNow solutions. You will work with senior team members to develop and deliver scalable solutions that improve operating performance, enhance customer and employee experiences, and streamline technology-enabled processes. At Crowe, we empower you to grow your technical and consulting skills, contribute to impactful client work, and take ownership of your professional development. 

You will have the opportunity to engage in meaningful, hands-on project work across ServiceNow applications such as IRM, ITSM, CSM, HRSD, Security Operations. From your first day, you’ll collaborate with consultants and architects, gaining exposure to both the technical and business sides of consulting while contributing to real-world client solutions.  Shape 

Responsibilities:  • Supporting the configuration, customization, and administration of ServiceNow applications across multiple modules. 

• Assisting with solution design workshops, requirements gathering, testing, deployment, and end-user training. 

• Participating in business process analysis and helping translate client needs into ServiceNow-enabled solutions. 

• Documenting technical designs, configurations, and implementation steps in a clear, reusable way. 

• Supporting Crowe’s practice growth by contributing to proposals, presentations, and thought leadership efforts. 

• Preparing and maintaining project documentation such as meeting notes, tracking action items, and contributing to status reports. 

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Skills & Requirements:  • Strong analytical and problem-solving skills with the ability to learn quickly and troubleshoot technical challenges. 

• Ability to work in a fast-paced, collaborative team environment. Strong interpersonal skills with a client-service mindset. 

• Entrepreneurial attitude with the flexibility to take ownership of tasks and adapt to changing project needs. 

• Interest in cloud technologies (e.g., AWS, Azure, GCP), enterprise service management, and developing ServiceNow expertise. 

• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders. 

• Willingness to travel up to 30% as needed for client engagements. 

Education:  We are seeking college seniors or graduate students pursuing academic degrees in one of the following preferred majors (or similar background).   • Computer Science  

• Management Information Systems or Technology 

• Informatics 

• Computer Engineering 

• Software Engineering 

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $62,000 - $100,000 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees

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