ServiceNow Business Process Consultant (Manager)

About this role

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 

Join our team as the expert you are now and create your future.

ServiceNow Business Process Consultant (Manager)  Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way. 

Analytical and Problem-Solving Skills :  

• Strong analytical skills to analyze process data,   identify   trends, and draw insights to inform decision-making.  

• Ability to troubleshoot process issues,   identify   root causes, and propose solutions for improvement.  

• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.  

Communication and Collaboration:  

• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders  

• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations  

• Ability to communicate technical concepts to non-technical audiences and   facilitate   productive discussions.  

• Skill in building relationships and   maintaining   open communication channels with clients and project team members.  

Technical Expertise:  

• Strong understanding of   ServiceNow across multiple modules  

• Skill in   facilitating   workshops and collaborative sessions to gather requirements and define future state processes.  

• Expertise   in defining and documenting user stories and acceptance criteria  

• Strong experience providing demonstrations of out-of-box ServiceNow functionality  

• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0  

• Experience and capability to work with and coach clients in developing and executing User Acceptance   Test plans focused on end-to-end use cases  

• Proficiency   in working with technical leaders in configuring, implementing, and   optimizing   automation software to meet business requirements.  

Project Management Assistance:  

• Understanding of   project management fundamentals to support project planning, scheduling, and tracking.  

• Experience executing projects in a hybrid Waterfall / Scrum   methodology  

• Experience running scrum   standups  

• Ability to   assist   in creating project documentation, including project plans, status reports, and risk registers.  

• Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and   objectives .  

Domain Knowledge :  

• Understanding of   the industry and business context in which automation initiatives are implemented.  

• Familiarity with industry-specific processes, regulations, and compliance requirements.  

• Ability to   leverage   industry knowledge to tailor automation solutions to meet specific business needs.  

Continuous Learning and Adaptability:  

• Willingness to continue ServiceNow   training   gaining   additional   micro-certifications , certifications, and delivery accreditations  

• Willingness to stay updated on emerging technologies, automation trends, and best practices.  

• Ability to adapt to changing project requirements, priorities, and timelines.  

• Commitment to continuous improvement and professional development.  

Flexible living locations across the   U.S    and   Canada   with travel   required   for client engagements and team collaboration up to 30%.  

Qualifications:  

• Bachelor’s or Master’s   degree in a field related to this position or equivalent work experience  

• 3+ years as a   ServiceNow B usiness   Process Consultant   in increasingly complex implementations ; preferably   with a ServiceNow   Elite-level   partner   (not an internal role)  

• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including   NowAssist , AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred  

• Current   ServiceNow   Certified System Administrator (CSA) REQUIRED

• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge  REQUIRED

• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications  

• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management  

• Strong User Story definition / documentation skills  

• Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations  

• Knowledge / experience with   NowCreate   / ServiceNow Best Practices  

• Ability to solve complex problems creatively with strong critical thinking  

• Strong analytical skills coupled with a functional or technical acumen and hands-on   expertise   with cloud-based enterprise solutions  

• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams  

  The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay

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