Service to the Armed Forces (SAF) Team Lead, Mobile

About this role

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.   When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good! The American Red Cross is currently seeking a Mobile SAF-IS Team Lead at the Fort Campbell, Tennessee Base, and surrounding area to support the Service to Armed Forces and International Services Division mission.  This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment.  In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.

WHAT YOU NEED TO KNOW: Supervise team to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Manage the daily operations and provide guidance, support and assistance to Red Cross offices in establishing, growing and maintaining programs and services. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.  Provide guidance, support and assistance to Red Cross field personnel, and ensure programs and services are carried out consistently and in accordance with specified Red Cross policies and procedures within their assigned area.  Responsible for management of a team which may include hiring, assigning work, coordinating, training, coaching, and evaluating performance of staff.

Relationship Management and Community Outreach : Serves as the “face” of the Red Cross at assigned location.  • Builds strong relationships with military leadership, key organizations, and community leaders. • Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions • Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.

Volunteer Management :  Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.  When volunteers are unavailable, the manager is responsible in delivering the mission specific services. • Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources. • Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. • Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.

Service Delivery Management :  Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.  • Provides supervision of volunteer Service Delivery staff. • Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support.  • Ensures community outreach, to include command meetings and education briefings, presentations, or workshops • Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.  • Manages support services to military members and their families to include family follow-up information and referrals, and other related services.  • Provides support for the emergency communications center with local information, as appropriate. • Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available. • Provide assistance on projects and work assignments as ne

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