Service Technician Lead

About this role

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position  

The Service Technician Lead   is responsible for   acting as a coach/leader of the Service Technician team. The   position   is   expected   to coach and train teammates to fulfill their individual daily tasks in addition to the Lead’s own tasks.   The role   will   be   responsible   for   performing general maintenance, repairs and preventative maintenance   with all   Material Handling   Equipment , automated systems, and conveyors   involving all   customer s   and vendors of Kenco   Fleet Services .   

Functions  

• Provide daily work assignments and   directions   to technicians based on priorities, skill levels, customer commitments, and operational needs .  

• Repair and   maintain   all   Material Handling   E quipment , automated systems, and conveyors   using   standards set by site .  

• Champion safety by prioritizing safe work practices   and modeling exemplary behavior through proper PPE use, lockout/tagout adherence, and full compliance with safety protocols .  

• Measure and increase   utilization   of technicians.  

• Responsible for the resolution of   all service, parts, and warranty issues.  

• Actively train and mentor technicians through hands-on instruction, demonstration of proper techniques, and real-time coaching .  

• Provide hands-on instruction for advanced diagnostic techniques using multimeters, oscilloscopes, pressure gauges, diagnostic software, and specialized testing equipment .  

• Inspects forklifts , automated systems, conveyors ,   and other operating equipment to ensure compliance with OSHA and operational standards.  

• Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment ,   automated systems, and conveyors.  

• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and   maintaining   accurate   service and inventory records.  

• Communicate with Parts team on parts and supplies needed to   maintain   equipment.    

• Maintain   parts   inventory ,   repair   and preventative maintenance   records for all equipment by completing   accurate   paperwork.  

• Conducts   test s   of   safety equipment   to ensure OS H A and operational standards.  

• Undertake regional or national travel as needed for training delivery, site support, equipment installations, special projects, or coverage of understaffed locations .  

• Conduct new hire orientations covering company culture, policies, procedures, safety requirements, and expectations for performance and conduct .  

• Model exemplary professionalism and clear communication in all interactions, translating technical information into understandable language that helps customers   comprehend   equipment status and repair options while setting the standard for team conduct .  

• Responsible for general cleanliness of service   area always .  

• Take ownership of site KPI performance by tracking metrics, addressing obstacles to target achievement, and leading the technician team to meet or exceed efficiency, quality, and safety goals .  

• Take personal ownership of professional growth by   identifying   skill gaps, knowledge areas needing improvement, and capabilities that would enhance job performance .  

• Adhere to 5S workplace organization principles (Sort, Set in Order, Shine, Standardize, Sustain) to   maintain   general cleanliness and ensure an   organized   efficient and safe service area at all times.  

• Support the Kenco Operating System by   identifying   ways to work   more safely , efficiently, and effectively, and sharing ideas that help the team and company get better .  

Qualifications  

• High school diploma, G.E.D. or tech school graduate   required .  

• 6-8   years of mechanic experience   required ; preferably prior experience with repair and maintenance of material handling or similar equipment.  

• Gold level Toyota forklift certification or equivalent preferred  

• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.  

• Able to read and understand electrical and hydraulic system schematics.  

• Ability to lead others and interact with customers.  

• Must be able to   frequently   lift/carry/push/pull up to 50 lbs.  

• Supply own mechanic technician hand tools.  

• Must be able to safely   operate   lift trucks.  

• Proficien cy   in Microsoft Office Suite .  

Competencies  

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.   

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.    

• Decision Quality - Making good and   timely   decisions that keep the organization moving forward.   

• Optimizes   Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.   

• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.   

Travel Requirements  

• This position is expected to   travel approximately   ​ 25% or less ​ .  

• ​ ​ A passport is not   required, but   recommended. ​  

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