Service Operations Manager - Data Center Technologies

About this role

Compensation Range: $ 125K - $ 145K

 Service Operations Manager – Data Center Technologies Dallas, TX or Austin, TX | Up to 75% Travel | Munters Lead the Service Team Supporting Mission-Critical Data Centers Munters is a global leader in climate solutions for mission-critical environments. We are seeking a Service Operations Manager to lead our field service operations supporting data center HVAC and cooling technologies. This is a hands-on leadership opportunity for an experienced HVAC service professional who enjoys leading teams, solving complex customer challenges, and improving service operations. What You'll Do • Lead and manage a team of HVAC service technicians, dispatchers, and support personnel. • Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations. • Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments. • Develop and improve processes to increase service efficiency, customer satisfaction, and profitability. • Build strong relationships with customers, contractors, and service partners. • Visit customer sites and support field teams as needed. • Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics. • Manage service inventory, tools, equipment, and resources. • Support forecasting, budgeting, and financial performance for the service operation. • Recruit, train, coach, and develop service team members. • Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations. • Review and support estimates for large or specialized HVAC service projects. • Identify opportunities for continuous improvement and implement new tools and processes.

What We're Looking For • 10+ years of HVAC service or related experience , including 5+ years in a supervisory or management role . • Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting. • Experience leading field service teams and managing service operations. • Strong customer relationship and conflict-resolution skills. • Experience with scheduling, dispatching, service management, or project management systems. • Understanding of budgeting, financial reporting, and operational performance. • Strong organizational and problem-solving skills. • Excellent communication and leadership abilities. • HVAC certification or licensing is highly desirable. • Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered. • Ability and willingness to travel up to 75% .

Why Join Munters? • Performance-based commission • Medical, dental, and vision benefits • 401(k) • Paid time off • Referral bonus opportunities • Opportunity to lead service operations supporting mission-critical data center customers • Career growth and professional development opportunities

Munters is committed to building a diverse and inclusive workplace where employees are valued and respected. We encourage qualified candidates from all backgrounds and experiences to apply. All offers are contingent upon successful completion of a pre-employment drug test and background check, as applicable for the position.

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