Service Manager

About this role

The Service Manager   is r esponsible for   the overall performance of the vehicle damage repair of fleet vehicles to maximize fleet   utilization   and profitability for the City/District.   

What You'll Do:      

• Develops,   implements   and communicates operating plans to maximize fleet   utilization   to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles  

• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time.  

• Assesses damage area   on a daily basis   to prioritize vehicles for repair and/or salvage; communicates work to   appropriate team   members/employees.  

• Ensures   all repair orders are completed and processed   in accordance with   established guidelines.  

• Determine   damage repair estimated labor hours and source   optimal   repair parts;  

• Minimizes damage estimate, body   shop   and on-lot repair cycle time.  

• Conducts monthly damage writer reviews and damage writer audits.  

• Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair.  

• Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods,   timely   submission of invoices for   approval   and the   timely   payment of invoices .    Maintain up to date files on vendor insurance policies.  

• At bussing locations,   oversees   the damage repair of all   busses   for the operation.  

• Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a   high performance   culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.   

• Manages all   facets   of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner,   in accordance with   Company policies and partnering with Human Resources Business Partners where   appropriate .  

• Provides a safe work environment by ensuring all safety policies and practices are followed and   maintained .  

• May be   required   to perform   additional   duties as directed by management.  

Perks   You’ll   Get:   

• Access to Medical, Dental, Vision, Life and Disability insurance  

• Eligible to   elect   other voluntary benefits   including:   Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and   additional   life insurance coverages  

• 401(k) Retirement Plan with company matched contributions  

• Full training to learn the business and enhance professional skills  

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars  

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more  

• Community involvement opportunities  

What We're Looking For:   

• High School diploma   required ;   2-4 year   college degree preferred (or equivalent in education,   training   or experience)  

• Minimum of 2 years management experience of employees in related field (rental car, automotive shop or   service oriented   field)  

• Prior experience writing damage is preferable  

• Valid driver’s license and successful background check  

• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as   determined   by business needs  

• Ability to lift 50 pounds and oversee multiple work areas  

• Organizational and prioritization skills  

• Financial acumen and forecasting skills  

• Talent management and delegation  

• Proven written and verbal communication skills  

• Excellent investigation and   problem solving   skills  

• Negotiation and vendor management skills  

The annual starting salary for this position is $75,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:    

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,   we’re   moving the future of transportation forward with our innovative, customer-focused solutions.   

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.   

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we   operate .   

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.    

This advertisement   does not constitute   a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information   is   accurate   as of the date of this posting. The Company reserves the right to   modify   th

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