Service Line Director, Women's Health - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

About this role

The Service Line Director is master's prepared with outpatient administration experience and is responsible for the administration and oversight of service line and site operational budget, development/management, program planning, human and material resources allocation. The Service Line Director ensures the development and implementation of patient care standards across the service line ensuring there is consistency and compliance policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services. They will have oversight for the services provided in service line with practices located at various sites including the HSC campus and our community offices. The Service Line Director analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Service Line Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. The Service Line Director supports their leadership team, offers guidance to managers and directors under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment. The Service Line Director is an active member of the leadership team and communicates regularly with leadership, the applicable department administrators, division chiefs and Department Chairs.

Departmental Specific Summary

The Service Line Director is master's prepared with outpatient administration experience and is responsible for the administration and oversight of service line and site operational budget, development/management, program planning, human and material resources allocation. The Service Line Director ensures the development and implementation of patient care standards across the service line ensuring there is consistency and compliance with USC Care Medical group policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services. He/she will have oversight for the services provided in service line with practices located at various sites including the HSC campus and our community offices. The Service Line Director analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Service Line Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. The Service Line Director supports their leadership team, offers guidance to managers and directors under their supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment. The Service Line Director is an active member of the ambulatory leadership team and communicates regularly with USC Care Medical Group leadership, the applicable department administrators, division chiefs and Department Chairs.

Essential Duties • Operations, Growth and Management Participates in establishing systems within the departments which support and practice shared governance management philosophy. Participate with Ambulatory Chief Administrative Officer, CNO, Medical Director, USC Care CMO and local management to ensure suitable treatment modality for all patients. Ensure that policies and procedures are in place and followed for continuity of planned care. Ensure proactive, high quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care. Work directly with the managers on the scheduling of appointments, locally and within the Access Center, to ensure a steady patient flow and productive patient-physician clinic relationship. Work with physicians and staff in assuring that the physicians have adequate availability to meet requirements and internal Department standards. Manage the practices registration services to ensure compliance with USC Care and Hospital /University policies. Ensure that all required components are completed to ensure proper billings and collections. This includes making sure that insurance information is complete and accurate. Work with Managers, Supervisors and Ambulatory leadership to coordinate clinics nursing services while assuring compliance with TJC standards where applicable. This includes adequate staffing plans and staffing contingency plans. Work with Managers, supervisors, IT and Ambulatory leadership to assure practices are in compliance with all quality and financial metrics (i.e. MIPS) by performing periodic audit of records. Work with the Medical Director or USC Care CMO and individual physicians to support compliance. Facilitate room utilization and assuring exam rooms are assigned and rooms are utilized appropriately. Monitor space/resource requirements and utilization of outside resources. Participate in the design and construction of new space, expansion and integration projects as applicable to the service line. Oversee the transitional process of new acquisitions and participate in due diligence meetings as appropriate. Work with Facilities and Clinical Engineering to assure the proper functioning of all patient

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