Server Assistant

About this role

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails

Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. COTE is NEW YORK CITY'S first Korean Steakhouse.

At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of the coffee and tea station, dish pit area, dining room, and service hutches.

• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

• Provides exceptional service & hospitality to every customer.

• Greets all tables with beverage lists, spiels the offerings, and explains the beverage menu format. Offers choice of bottled water or filtered tap, and ensures selections are rung in and communicated with their section server.

• Marks tables with correct utensils once table orders are taken.Informs customers of the food items being delivered to their table.

• Runs drinks from the bar to the assigned customer by table and position number.

• Clears dirty dishes and glassware from tables with elegance and finesse.

• Assists Servers to consistently deliver a quality experience for customers.

• Proactively communicates to the station server any pertinent information gleaned during table touches, especially regarding special occasions or any customer unhappiness.

• Verifies any food delivered is accurate and quality checks for customer immediate needs.

• Assists customers with boxing up food that customers wish to take home, and any other needs.

• Displays knowledge of grill functionality, breakdown, general maintenance, and cleaning.

• Maintains functional and clean grills: daily removal of parts, cleaning, and rim polishing.

• Maintains cleanliness and organization.

• Daily cleaning of the coffee station, water station, refrigerators, and dining room.

• Assists with dish and glassware disposal as needed.

• Provides water, tea, and coffee service to customers throughout the night.

• Adheres to safety and health standards set forth by the Local Department of Health. Maintains all service tools including trays, silverware, plate ware, glassware, scissors, and tongs.

• Responsible for training new employees as assigned.

• Assists other stations or areas of the restaurant when requested by management.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

• Must be reachable by email and able to communicate via phone as well.

• Communicates information effectively and efficiently.

• Excellent organizational skills and attention to detail.

• Possesses a positive, results-oriented, team-player mentality.

• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

• Ability to under pressure and maintain professionalism when working under stress.

• Knowledge of workplace safety procedures and local Department of Health standards.

• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.

• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

• Must be of legal age to serve alcohol.

• Certification for responsible alcohol service or ability to obtain within 6 months.

• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

• Ability to execute steps of service in adherence with company policy.

• Excellent interpersonal and customer service skills.

• Excellent communication with management and teammates.

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities.

New York Pay Range $17 — $17 USD

Benefits (with variation for full-time/part-time employment):

• Structured, generous compensation for all positions

• Comprehensive Medical, Dental, and Vision benefits

• Flexible Spending Account/Health Savings Account

• Commuter Benefits

• Referral Bonus Program

• Career Advancement Opportunities

• Employee Recognition Awards

• Paid Time Off

COTE fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@cotenyc.com.

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