Senior Workplace Experience Specialist

About this role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior Workplace Experience Specialist to join our team. This is an on-site role based in San Jose, CA (working in-office Monday through Friday), reporting to the Workplace Experience Sr. Manager in the People & Culture Organization. You will ensure a best-in-class, end-to-end workplace experience for all employees and external guests across managed sites while promoting a productive, efficient, and vibrant work environment.

What you’ll do (Role Expectations)

• Oversee daily workspace operations, including mailroom, security, janitorial services, food and beverage programs, parking, and site amenities

• Align physical workplace layouts and workflows with organizational needs by applying modern space management practices

• Develop and execute strategic workplace projects and initiatives aligned with both local and global organizational goals

• Partner cross-functionally with the People Team and key stakeholders to organize activities and events that drive employee engagement

• Maintain and optimize site workflows to ensure a seamless on-site experience for employees and external guests

Who You Are (Success Profile)

• You act like an owner. You operate with integrity and take full responsibility for site operations, navigating seamlessly between high-level facilities strategy and hands-on execution.

• You are customer-obsessed. You build deep empathy for internal employees and site guests, anchoring every operational decision in delivering a friction-free experience.

• You are a problem-solver. You thrive on finding solutions to operational challenges, constantly evaluating systems and implementing workflows that optimize workplace performance.

• You are a high-trust collaborator. You build strong relationships across teams, fostering an inclusive organizational culture through candor, clarity, and genuine teamwork.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• On-site availability in San Jose, CA (Monday through Friday) with experience in a workplace role, including site lead experience

• Demonstrated expertise in vendor administration, change management, and establishing operational workflows

• Proven project management skills with experience overseeing complex workplace initiatives from conception to completion with minimal supervision

• Experience supporting space planning and allocation, including analyzing desk density and utilization metrics to optimize physical layouts

• Ability to evaluate facilities systems and leverage facility data dashboards to monitor space performance and drive continuous operational improvements

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience managing office relocations, facilities build-outs, or renovations

• Proven experience collaborating with P&C Strategy Operations to manage headcount projections and dynamic seat envelopes

• Strong track record of leveraging cross-functional relationships to execute multi-departmental culture and workplace initiatives

#LI-RL2 #LI-Onsite

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range $96,600 — $138,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation

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