Senior Vice President Access and Care Coordination

About this role

Department:

12906 Enterprise Corporate - Administration: Clinical Enterprise

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Days Monday-Friday

Compensation grade 5027

Accountable for revolutionizing the way we understand, predict, and consistently deliver on the needs of patients and the population – by building a pervasive, AI-powered orchestration engine that consistently drives access to the right care, the right way, and every time.  Responsible for providing enterprise-wide strategic and operational leadership for Advocate Health’s integrated care coordination, navigation and patient flow ecosystem through:  • Building core capabilities  • Optimizing resources  • Scaling solutions  • Accelerating impact  • Monetizing platforms  • Driving superior outcomes (agreed upon KPIs) 

Responsible for optimizing inpatient and ambulatory care management, care transitions, care navigation and coordination, access, and patient flow across the continuum, creating platform, processes and structure that ensure inpatient, ambulatory, and virtual care operations function as a single, integrated system across the enterprise.    To achieve key system strategic priorities and platform solution builds the role must partner closely with physicians, nursing, IT, Virtual Health, Clinical Transformation, operations, strategy, and divisional leadership throughout the health system to translate enterprise strategy and design into coordinated execution at scale and in a way that is financial sustainable.   Specifically, rewiring, designing, developing and implementing the end –to-end orchestration of Care Management, and the PACT (Patient Access & Care Team), with accountability for clinical outcomes, access, throughput, patient experience, and total cost of care.   This position is accountable at the enterprise level, setting up system standards, driving performance through data and technology enablement, and leading large, complex teams across multiple geographies and care settings.

Major Responsibilities: • Serve as an op erational architect , shaping access,   efficiency   and continuum   optimization in designing   solutions  and as the primary point of contact for the vetting of Mission Control primary and secondary impacts for all technology, algorithms, care pathways, etc. that would   impact   patient care access and/or care coordination.  

•   Serve as the enterprise “mission control” leader for care coordination, patient flow, and access across   the care continuum.  

•   Translate   c linical   e nterprise and system strategy into integrated operating models, priorities, and performance expectations for   all “mission control” functions and capabilities .  

•   Establish enterprise-wide governance, decision rights, escalation pathways, and standard work for patient progression and care coordination.  

•   Provide executive leadership and strategic direction for   I npatient Care Management ,   Ambulatory Care Management   and Care Coordination ,   Utilization   Management and Care Transitions (as applicable within enterprise scope)  

•   Ensure consistent clinical standards, workflows, and performance metrics while enabling local flexibility where   appropriate .  

•   Drive integration across care settings to reduce fragmentation, improve outcomes, and   optimize   length of stay, readmissions, and post ‑ acute transitions.  

•   Provide enterprise oversight of the PACT Call Center, aligning access, triage, and navigation functions with clinical care management strategies.  

•   Ensure the call center   operates   as a clinical front door and command center, tightly integrated with ambulatory   teams (and inpatient where   appropriate)  

•   Leverage digital tools, analytics, and workforce models to improve access, responsiveness, and patient experience.  

•   Responsible for clinical quality and outcomes in the areas where clinical care is delivered as part of the “mission control” platform .    

•   Accountable for deploying   highly reliable   people, processes and technology that drive an integrated and high performing patient experience for every encounter.   

•   Responsible for   optimizing   operational efficiencies and performance of areas within   scope   of responsibility.  

•   Responsible for creating and operationalizing financially sustainable models of care.   

•   Use s   advanced analytics and   real-time   data to   anticipate   demand, manage capacity, and drive proactive interventions.  

•   Partner with   key corporate partners and stakeholders   to ensure transparency and accountability for outcomes and ac t as a key enterprise partner to physician, nursing, and clinical executives, ensuring alignment between care delivery models and operational execution.  

•   Collaborate with market, medical group, and hospital leadership to deploy enterprise models while respecting local operational realities.  

•   Influence system-wide change through matrixed leadership, not direct authority alone.  

•   Sets   expectations,   identify   dependencies, duplicative   efforts   and handoffs, clarify   ownership   and prioritize work  

• Lead and develop senior leaders across multiple portfolios and geographies.  

• Build a high-performing, accountable leadership team grounded in Advocate Health values.  

• Serve as an executive role model for collaboration, urgency, and   data - driven   decision making.  

Licensure, Registration, and/or Certification Required: None Required.

Education Required: Master’s degree in healthcare administration , Business Administration, Nursing, Medicine, or related field (or equivalent experience) .    Minimum   15+ years of progressive leadership experience in healthcare, including enterprise or   multimarket   scope.  

Experience Required: • Demonstrated success leading large, complex clinical or operational organizations across multiple care settings.   

• Deep   ex

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