Senior Transformation Program Manager - Fort Worth, TX or Rice Creek, MN

About this role

We anticipate the application window for this opening will close on - 17 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life                     Careers That Change Lives The Senior Transformation Program Manager is responsible for leading the enterprise-wide transformation programs that enable Medtronic's Service Center Strategy. This role drives the planning, execution, governance, and realization of strategic initiatives focused on service center footprint optimization, service capability development, process harmonization, cost optimization, and digital enablement. This individual will partner across regional service organizations, supply chain, quality, IT, finance, HR, and operating units to deliver complex, multi-year transformation programs that improve customer experience, increase operational efficiency, drive scalable growth, and support service profitability objectives. The role requires exceptional program leadership, change management expertise, executive communication skills, and the ability to influence across a highly matrixed global organization.

A Day in the Life • Manage complex, cross-functional programs focused on: • Service center footprint optimization • Capability development and segmentation • Process and systems harmonization • Cost optimization • Digital enablement and innovation

• Develop and maintain integrated transformation plans, milestones, dependencies, risks, and executive reporting. • Establish program governance structures and facilitate executive report outs. • Build business cases and value realization plans to support strategic investment decisions. • Lead organizational change management activities including communications, stakeholder engagement, training, and adoption planning. • Partner with regional leaders to define future-state operating models and transfer or transition roadmaps. • Drive alignment on standardized processes, systems, data models, and performance metrics across service operations. • Identify and implement opportunities to reduce complexity, improve scalability, and optimize cost-to-serve. • Partner with Digital, IT, and Operations teams to accelerate automation, analytics, AI, and process mining initiatives supporting service operations modernization. • Monitor program performance and ensure delivery of operational, financial, quality, and customer experience outcomes. • Provide executive-level communications, presentations, and recommendations to senior leadership. • Coach project managers and workstream leaders to ensure disciplined execution and accountability.

Strategic Responsibilities Footprint Optimization • Lead initiatives to evaluate, rationalize, and optimize the global service center network. • Support site specific strategies, capability realignment, and regional hub strategies. • Develop business cases supporting scalability, efficiency, and growth opportunities. • Develop and execute plans that minimize customer, quality, and operational disruption during network and capability transitions. • Partner with regional and functional leaders to define transfer or transition roadmaps that support future-state operating models and stable ramp-up  

Process Harmonization • Drive global standardization of service center processes, systems, and operating procedures, including how Primary Service Centers support Regional Service Centers. • Lead cross-functional efforts to simplify workflows, reduce variation, and improve operational performance.

Cost Optimization • Identify opportunities to improve productivity, utilization, and operating leverage. • Drive programs focused on reducing operating costs while maintaining service quality and compliance.

Digital Enablement • Accelerate deployment of digital tools, automation, analytics, AI, and process mining capabilities. • Partner with IT and Digital organizations to prioritize and execute transformation initiatives.

Must Have: Minimum Requirements • Bachelor's degree required. • 10+ years of relevant experience in program management, business transformation, operations, supply chain, service operations, consulting, or related fields. • 7+ years leading large-scale, cross-functional enterprise transformation programs.

Nice to Have • MBA or advanced degree. • PMP, PgMP, Lean Six Sigma Black Belt, Prosci, or equivalent certification. • Experience in MedTech, healthcare, manufacturing, supply chain, or service operations environments. • Experience managing complex global initiatives involving multiple stakeholders and business functions. • Strong financial acumen with experience developing business cases and tracking value realization. • Demonstrated experience leading organizational change and transformation efforts. • Experience leading network optimization, operating model redesign, shared services, or service transformation initiatives. • Knowledge of ERP systems, CRM platforms, service management systems, process mining, AI, and digital transformation methodologies. • Experience presenting to executive leadership teams.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are

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