Senior Technical Writer

About this role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life                    

Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.

The Senior Technical Writer – CRM (Customer & Quality Communications) is responsible for developing, reviewing, and maintaining regulated, customer-facing written communications that support CRM and MCS Quality and Complaint Handling activities. This role prepares compliant correspondence related to product quality issues, customer inquiries, and post-market activities, ensuring all communications are clear, accurate, and aligned with Medtronic quality system requirements, regulatory expectations, and approved communication standards.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Responsibilities may include the following and other duties may be assigned: • Ensure all written communications comply with applicable Medtronic Quality System requirements, document control policies, and approved templates.

• Develop, draft, and maintain customer-facing letters and written communications in support of CRM and MCS Quality and Complaint Handling processes.

• Translate technical, clinical, and regulatory information into clear, accurate, and compliant written correspondence appropriate for external customers.

• Collaborate with Quality, Regulatory, Legal, and Product stakeholders to ensure accuracy, consistency, and compliance of final content prior to distribution.

• Maintain consistency in tone, structure, and messaging across CRM correspondence.

• Support internal audits, inspections, and quality reviews by providing compliant documentation and traceable records.

• Participate in process improvements to enhance efficiency, quality, and standardization of customer communication workflows.

Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.  • Requires a bachelor’s degree and minimum of 4 years of relevant experience, or advanced degree with 2 years of experience.

Nice to Have • Bachelor’s degree in Technical Communications, English, Life Sciences, or a related discipline, or equivalent experience.

• Experience developing controlled or regulated documentation, preferably in a medical device, pharmaceutical, or other regulated environment.

• Demonstrated ability to communicate complex technical or scientific information clearly and accurately in writing.

• Working knowledge of document control systems, quality processes, and cross-functional approval workflows.

• Experience supporting CRM, MCS, Quality, Complaint Handling, or Post-Market Surveillance organizations.

• Familiarity with FDA medical device regulations and post-market communication expectations.

• Previous experience as a Technical Writer, Medical Writer, or Regulatory Communications specialist.

• Ability to manage multiple priorities and high-volume writing activities in a regulated environment.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic

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