Senior Technical Program Manager, Privileged Access Management

About this role

Description

Keeper Security is hiring a Senior Technical Program Manager to drive execution across Keeper’s Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help turn PAM roadmap priorities, customer needs and technical initiatives into successful product outcomes.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Job

As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with Product Management, Engineering, QA, Support, Solutions Engineering and customer-facing teams to manage dependencies, resolve blockers, track delivery and ensure high-priority initiatives move from planning through release. You will also play a key role in coordinating complex customer issues that require involvement across multiple technical teams. The ideal candidate is highly technical, comfortable working directly with engineers and able to bring structure, accountability and visibility to complex initiatives without owning the underlying product strategy.

Responsibilities

• Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities

• Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams

• Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release

• Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams

• Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution

• Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives

• Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams

• Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned

• Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams

• Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency

• Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact

• Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution

• Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency

Requirements

• 5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software

• Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures

• Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams

• Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines

• Experience coordinating complex customer escalations or production issues involving multiple engineering teams

• Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs

• Strong understanding of Agile software development, release management and software delivery processes

• Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders

• Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives

• Strong organizational, prioritization and problem-solving skills

• Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience

Preferred Qualifications

• Experience working with privileged access management, identity security, secrets management or cybersecurity products

• Experience supporting enterprise customers with complex technical deployments or escalations

• Fami

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