Senior Technical Analyst

About this role

Company : enGen Job Description :  JOB SUMMARY

This job supports one or more technical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement and discretion to collaborate with customers on complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements.   Uses functional and organizational knowledge to mentor Associate and Intermediate Technical Analysts.   Leads project teams or actively participate as subject matter expert (SME) on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ).   Acts as face to the customer.   Resolves very complex issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts.   Acts as a SME on how moderately complex new enhancements/applications are developed using   advanced   level of understanding of end-to-end process and clear understanding of potential integration issues. Requires advanced level of understanding the end systems impact of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial impacts).   Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support.

ESSENTIAL RESPONSIBILITIES • Take a lead role with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design. • Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology-related challenges across project phases, driving insights and solutions to ensure successful project delivery. • Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems. • Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. • Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions). • Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. • Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. • Provide thought leadership and strategic direction in Product and Technology Solutions. • Other duties as assigned or requested.

EXPERIENCE Required • 5 years of experience in Information Systems or Technology

Preferred • 3 years of experience in Lean/Six Sigma • 3 years if experience in Health Insurance or Healthcare   Industry

​ SKILLS • Analytical Skills • Problem-Solving • Communication Skills • Report Writing • SQL

EDUCATION Required • Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred • Master's degree in Business Administration, Business Management, Information Technology, Information Systems or related field.  

LICENSES or CERTIFICATIONS Required • None

Preferred • Information Technology Infrastructure Library (ITIL) • The Open Framework Group (TOGAF) • Six Sigma • Project Management Professional (PMP)

Language (Other than English): None

Travel Requirement: 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Office- or Remote-based

Teaches / trains others Occasionally

Travel from the office to various work sites or from site-to-site Rarely

Works primarily out-of-the office selling products/services (sales employees) Never

Physical work site required No

Lifting: up to 10 pounds Constantly

Lifting: 10 to 25 pounds Occasionally

Lifting: 25 to 50 pounds Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business

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