Senior Technical Account Manager

About this role

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Senior Technical Account Manager, you’ll guide customers through the technical side of their post-sale journey with 1Password—from implementation and integration through adoption, expansion, and renewal. You’ll serve as a trusted advisor on identity, access management, device trust, and Software as a Service (SaaS) security while helping customers achieve measurable value from their investment.

You’ll work closely with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams. Reporting to the Senior Director of Implementation, this role is remote within Canada or the United States and may include occasional travel for team onboarding, customer meetings, industry events, and department gatherings.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within the US and Canada.

What we're looking for:

• At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment.

• Experience leading technical onboarding and implementation conversations with both technical and business stakeholders.

• Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly.

• Experience using proactive technical engagement to support customer adoption, expansion, or renewal.

• Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth), as well as compliance standards such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).

• Ability to work independently in a remote-first environment and collaborate effectively across teams.

• Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence when the immediate answer is not known.

Preferred qualifications

• Familiarity with artificial intelligence (AI) technologies and the ability to discuss how evolving technology may affect customer needs and product roadmaps.

• Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, application programming interfaces (APIs), webhooks, integrations, or public cloud platforms.

• Experience mentoring peers, improving enablement, or scaling customer lifecycle processes.

What you can expect:

• Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal.

• Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.

• Advise customers on identity, access management, device trust, and SaaS security, translating complex concepts into practical business outcomes.

• Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value.

• Represent customer needs internally by sharing insights and feedback with Product, Marketing, Support, and other cross-functional teams.

• Create scalable resources such as playbooks and knowledge-base content that improve customer outcomes.

• Mentor peers, contribute to enablement, and help improve customer lifecycle processes.

USA-based roles only: The annual base salary for this role is between $124,000 USD and $180,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $113,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation w

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