Senior Strategic Risk & Initiatives Specialist - Claims

About this role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description This role supports Enterprise Fraud Claims and Disputes by independently leading complex, sensitive, and long-term strategic initiatives that improve processes, modernize platforms, strengthen operating methodologies, mitigate risk, and enhance customer and colleague experiences. The position partners with subject matter experts and leaders across the organization to define success measures, translate business needs into actionable requirements, assess risk, inform prioritization, and   maintain   alignment with business and regulatory expectations.

Primary areas of focus may include   claims   modernization, workflow solutions, AI-enabled capabilities, automation, platform transformation, operational readiness, model governance, policy implementation, and business process improvement. This role is designed for an experienced professional who can   represent   the business, navigate ambiguity, and bring strong claims, fraud, compliance, audit, risk, or transformation   expertise   to large-scale initiatives.  

This role does not support any form of visa sponsorship and requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Key Responsibilities: • Lead the highest-priority and longest-term strategic initiatives supporting   claims   modernization, platform transformation, policy changes, customer experience improvements, and other complex business priorities.  

• Develop initiative   objectives , success measures, business requirements, recommendations, and implementation approaches in partnership with business and technical subject matter experts.  

• Assess business, operational, regulatory, and execution risks;   identify   dependencies and tradeoffs; and provide information that supports prioritization and decision-making.  

• Support compliance reviews and audits by partnering with auditors and control functions, gathering documentation and evidence, and   representing   business line processes, decisions, and interests.  

• Apply strong business acumen and risk awareness to evaluate how proposed solutions affect claims operations, fraud prevention, customer service, colleagues, and regulatory expectations.  

• Partner across Product Enablement, Technology, Claims Intake, Customer Service, Fraud Prevention, strategic leads, peers, and leadership stakeholders to move initiatives from concept through implementation.  

• Identify   practical opportunities to apply AI, automation, business logic, modeling, and governance capabilities within claims and fraud initiatives.  

• Contribute fresh perspectives and recommendations related to modernization, re-platforming, workflow design, operating models, and future-state business processes.  

Basic Qualifications - Bachelor’s degree, or equivalent work experience - Typically 10 or more years of experience in regulatory compliance activities

Preferred Skills/Experience - Demonstrated experience independently leading large-scale, complex, or long-term strategic initiatives   - Practical experience applying AI, automation, business rules or logic, modeling, model governance, or related capabilities to business initiatives   - Experience supporting audits, partnering with auditors, gathering documentation and evidence, and   representing   business line interests   - Strong business acumen, risk awareness, stakeholder management, and cross-functional collaboration skills   - Experience translating business needs into requirements, recommendations, operating processes, or implementation plans   - Agile experience is helpful but not   required  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the  E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of th

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